HALO
Program Account Manager
HALO, Chicago, Illinois, United States, 60290
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is looking for a
Program Account Manager
to join its Program Account Management team. This role will serve as a direct point of contact for Account Executives(AEs) and Clients on Program Accounts assigned as they liaise between AE/Client and internal HALO Departments, including: Inventory Management, AR, Marketing, etc. This role will be responsible for managing the program to meet or exceed the program requirements outlined in the Contract and Business Requirement Docs and will lead strategy meetings with technology resources to identify and execute to the processes outlined. Additionally, the person in this role must understand the profitability goals of the programs being managed and manage said programs to meet or exceed profitability - reducing inventory, staff expense, manual process removal, etc.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Program Management
Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of ecommerce programs:
Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and ContractHave an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirementsOwn all client-related calendars (marketing, merchandising, product load/refresh) and manage timeline benchmarksPrepare internal and external program reviews on a monthly, quarterly, and annual basisResolve issues, delays and conflicts between internal departmentsCollect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders.
Manage client expectations and communicate project processes, approvals, and timelinesManage and communicate changes to existing programs, new programs and marketing initiatives to internal staffLead strategy meetings with technology resources to identify and execute to the processes outlinedUnderstand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goalsAccount Profitability
Manage to the profitability goals of each program.
Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accountsIdentify new sales opportunities and engage appropriate personnel as neededCollaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each programWork within program expense budgets, including sample and marketing spendManage the program to meet or exceed profitability - reducing inventory, staff expense, and continually improve efficiencies of internal processesRequirements
REQUIRED EDUCATION/EXPERIENCE:
Associate's Degree requiredMinimum of 1 year of account or program management experience requiredPrevious experience in the promotional products industry preferredOutstanding verbal and written communication skillsProficient in Microsoft Office applicationsExcellent time-management and organizational skillsPositive, professional attitude and pleasant personality in all situationsDiscipline to work productively under minimal direct supervisionCourage to take initiative, share ideas and suggest improvementsDesire to succeed in a fast-paced, deadline driven environmentStrong problem solving skills and ability to make decisionsAnalytical thinking to comprehend and utilize business reportsFlexibility to work with a team, take on new responsibilities and work overtime when requiredBasic marketing, accounting, knowledgeCompensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated base salary range for this position is between $50,000 to $60,000 USD.
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement:
At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.Culture:
We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.Recognition:
You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.Flexibility:
We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.Stay well at HALO:
At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work .
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
HALO is looking for a
Program Account Manager
to join its Program Account Management team. This role will serve as a direct point of contact for Account Executives(AEs) and Clients on Program Accounts assigned as they liaise between AE/Client and internal HALO Departments, including: Inventory Management, AR, Marketing, etc. This role will be responsible for managing the program to meet or exceed the program requirements outlined in the Contract and Business Requirement Docs and will lead strategy meetings with technology resources to identify and execute to the processes outlined. Additionally, the person in this role must understand the profitability goals of the programs being managed and manage said programs to meet or exceed profitability - reducing inventory, staff expense, manual process removal, etc.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Program Management
Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of ecommerce programs:
Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and ContractHave an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirementsOwn all client-related calendars (marketing, merchandising, product load/refresh) and manage timeline benchmarksPrepare internal and external program reviews on a monthly, quarterly, and annual basisResolve issues, delays and conflicts between internal departmentsCollect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders.
Manage client expectations and communicate project processes, approvals, and timelinesManage and communicate changes to existing programs, new programs and marketing initiatives to internal staffLead strategy meetings with technology resources to identify and execute to the processes outlinedUnderstand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goalsAccount Profitability
Manage to the profitability goals of each program.
Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accountsIdentify new sales opportunities and engage appropriate personnel as neededCollaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each programWork within program expense budgets, including sample and marketing spendManage the program to meet or exceed profitability - reducing inventory, staff expense, and continually improve efficiencies of internal processesRequirements
REQUIRED EDUCATION/EXPERIENCE:
Associate's Degree requiredMinimum of 1 year of account or program management experience requiredPrevious experience in the promotional products industry preferredOutstanding verbal and written communication skillsProficient in Microsoft Office applicationsExcellent time-management and organizational skillsPositive, professional attitude and pleasant personality in all situationsDiscipline to work productively under minimal direct supervisionCourage to take initiative, share ideas and suggest improvementsDesire to succeed in a fast-paced, deadline driven environmentStrong problem solving skills and ability to make decisionsAnalytical thinking to comprehend and utilize business reportsFlexibility to work with a team, take on new responsibilities and work overtime when requiredBasic marketing, accounting, knowledgeCompensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated base salary range for this position is between $50,000 to $60,000 USD.
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement:
At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.Culture:
We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.Recognition:
You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.Flexibility:
We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.Stay well at HALO:
At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work .
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.