State of South Carolina
IT Specialist / I.T. Customer Support Specialist III
State of South Carolina, Aiken, South Carolina, United States, 29805
Salary:
$38,985.00 - $72,134.00 Annually
Location :
Aiken County, SC
Job Type:
FTE - Full-Time
Job Number:
168072
Agency:
Department of Mental Health-MHC Aiken-Barnwell
Opening Date:
08/20/2024
Closing Date:
9/30/2024 11:59 PM Eastern
Class Code::
AM62
Position Number::
0000815
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 5
Opening Date:
08/15/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Aiken-Barnwell Mental Health Center, 1135 Gregg Highway, Aiken, SC 29803.Job Purpose
Manages the agency's information technology, data processing and management information system. Serves as local IT system analyst/administrator. Assists with the development of comprehensive reports, analyzes data, and serves as consultant to Senior Management. Oversees hardware and software system requirements.Job Functions:
Plan, organize, staff, direct and monitor all aspects of communications and IT operations.Develops short- and long-term IT goals.Plan and oversee agency's information system includes data processing, databases, and program evaluation activities.Assists with development of fiscal and program evaluation systems including research design, data collection, and analysis.Ensure system security and confidentiality of information.Plan, monitor, troubleshoot and maintain computer hardware and LAN/network operation, including on-going system development and procurement.Provide training and software support to other staff.Provide management information and consultation to agency and department heads through development of routine and special reports.Oversees testing, monitoring, and maintenance of computer equipment.Monitors inventory.Maintains/oversees all system documentation and daily computer back-ups.Assists in determining end user computer needs and facilitates needed updates, equipment orders and quarterly site inspections/reviews.Ensure proper functioning of all equipment (computers, printers, phones, postage machines, fax machines, cell phones, etc).Responsible for imaging, staffing training and obtaining VPN tokens.Attends system administration and computer user's meetings, as required.Facilitates IT department meetings.Special Projects/Other: Plan, organize and manage other projects, as requested.Performs other duties, as required.Complies with all applicable Quality Assurance, Corporate Compliance, and Cultural Competence policies, procedures, and regulations of all Federal and State laws as well as attend all training classified mandatory by Federal and State regulations.Minimum and Additional Requirements
State Minimum Requirements:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Agency (Facility) Minimum Requirement:One (1) years' experience in information technology as noted above.
Note:
If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Preferred Qualifications
Agency (Facility) Preferences:
Relevant IT CertificationConsiderable knowledge of computer programs.Knowledge of network services and data communications.Knowledge of methods of network design and equipment configuration requirements.Knowledge of office automation systems, information processing operations, fiber optics, micro/minicomputer hardware/software and multiplexers as they relate to the latest trends in voice and data networks connectivity.Knowledge of computer system analysis, design, testing, debugging and maintenance techniques.Ability to train, direct and coordinate the work of subordinate personnel.Ability to present technical and non-technical reports in a clear and concise manner.Ability to establish effective working relationships with vendors, management staff and users.General supervision is provided by the Center Administrator and SCDMH IT meetings.Employee is responsible for SCDMH/ABMHC policies and procedures.Employee must be able to lift and move computers and other IT equipment with no assistance at least waist high for up to three feet and up to 45 lbs.Travel to Columbia and within ABMHC catchment area expected.Must possess a valid Driver's license.Ability to operate a state vehicle.Position is considered essential and may be called back for crises/disasters/emergencies.Bilingual abilities in English and Spanish (or another language) are a plus.Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave accrual per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation ProgramsABMHC invites you to share our vision and passion for serving others!!!Take this opportunity to be part of a multi-disciplinary team that makes a difference in the lives of others.Gain valuable on the job training, expertise and skills in evidence-based treatment, problem solving, communication and networking.Be part of an innovative and diverse workforce of dedicated public mental health leaders.Receive personalized coaching from a licensed and experienced clinician, with the opportunity for clinical supervision for licensure.Opportunity for enhanced clinical training through conferences, consultation groups, and trainings on EBPs (Trauma Focused Cognitive Behavioral Therapy, DBT, Motivational Interviewing, Substance Use Disorders, EMDR).
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been employed by the SC Department of Mental Health?
YesNo
02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.
Checking this box indicates my understanding to the above referenced statement.
03
Checking this box indicates my understanding to the above referenced statement.
YesNo
04
How did you hear about our vacancy?
SC State jobs portal/careers.sc.govSimply HiredIndeedCollege Career Services CenterFriend/RelativeReferral from current DMH EmployeeOther (commercials, billboards, emails, ads, etc.) - Please specify
05
If you answered "Referral from current DMH Employee" for question 4, please list name below:
06
If you answered "Other" for question 4, please indicate from where below:
07
Please indicate your salary requirements (please be specific and not put "negotiable" or "open").
08
What is your highest level of education?
09
Do you have experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems?
YesNo
10
Do you have experience managing an IT budget and implementing cost effective IT strategies?
YesNo
11
Do you have experience in a HelpDesk environment?
YesNo
12
Do you have knowledge of the latest Windows and Microsoft Office and working knowledge of the internet?
YesNo
13
Do you have a valid driver's license?
YesNo
Required Question
$38,985.00 - $72,134.00 Annually
Location :
Aiken County, SC
Job Type:
FTE - Full-Time
Job Number:
168072
Agency:
Department of Mental Health-MHC Aiken-Barnwell
Opening Date:
08/20/2024
Closing Date:
9/30/2024 11:59 PM Eastern
Class Code::
AM62
Position Number::
0000815
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 5
Opening Date:
08/15/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Aiken-Barnwell Mental Health Center, 1135 Gregg Highway, Aiken, SC 29803.Job Purpose
Manages the agency's information technology, data processing and management information system. Serves as local IT system analyst/administrator. Assists with the development of comprehensive reports, analyzes data, and serves as consultant to Senior Management. Oversees hardware and software system requirements.Job Functions:
Plan, organize, staff, direct and monitor all aspects of communications and IT operations.Develops short- and long-term IT goals.Plan and oversee agency's information system includes data processing, databases, and program evaluation activities.Assists with development of fiscal and program evaluation systems including research design, data collection, and analysis.Ensure system security and confidentiality of information.Plan, monitor, troubleshoot and maintain computer hardware and LAN/network operation, including on-going system development and procurement.Provide training and software support to other staff.Provide management information and consultation to agency and department heads through development of routine and special reports.Oversees testing, monitoring, and maintenance of computer equipment.Monitors inventory.Maintains/oversees all system documentation and daily computer back-ups.Assists in determining end user computer needs and facilitates needed updates, equipment orders and quarterly site inspections/reviews.Ensure proper functioning of all equipment (computers, printers, phones, postage machines, fax machines, cell phones, etc).Responsible for imaging, staffing training and obtaining VPN tokens.Attends system administration and computer user's meetings, as required.Facilitates IT department meetings.Special Projects/Other: Plan, organize and manage other projects, as requested.Performs other duties, as required.Complies with all applicable Quality Assurance, Corporate Compliance, and Cultural Competence policies, procedures, and regulations of all Federal and State laws as well as attend all training classified mandatory by Federal and State regulations.Minimum and Additional Requirements
State Minimum Requirements:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Agency (Facility) Minimum Requirement:One (1) years' experience in information technology as noted above.
Note:
If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Preferred Qualifications
Agency (Facility) Preferences:
Relevant IT CertificationConsiderable knowledge of computer programs.Knowledge of network services and data communications.Knowledge of methods of network design and equipment configuration requirements.Knowledge of office automation systems, information processing operations, fiber optics, micro/minicomputer hardware/software and multiplexers as they relate to the latest trends in voice and data networks connectivity.Knowledge of computer system analysis, design, testing, debugging and maintenance techniques.Ability to train, direct and coordinate the work of subordinate personnel.Ability to present technical and non-technical reports in a clear and concise manner.Ability to establish effective working relationships with vendors, management staff and users.General supervision is provided by the Center Administrator and SCDMH IT meetings.Employee is responsible for SCDMH/ABMHC policies and procedures.Employee must be able to lift and move computers and other IT equipment with no assistance at least waist high for up to three feet and up to 45 lbs.Travel to Columbia and within ABMHC catchment area expected.Must possess a valid Driver's license.Ability to operate a state vehicle.Position is considered essential and may be called back for crises/disasters/emergencies.Bilingual abilities in English and Spanish (or another language) are a plus.Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave accrual per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation ProgramsABMHC invites you to share our vision and passion for serving others!!!Take this opportunity to be part of a multi-disciplinary team that makes a difference in the lives of others.Gain valuable on the job training, expertise and skills in evidence-based treatment, problem solving, communication and networking.Be part of an innovative and diverse workforce of dedicated public mental health leaders.Receive personalized coaching from a licensed and experienced clinician, with the opportunity for clinical supervision for licensure.Opportunity for enhanced clinical training through conferences, consultation groups, and trainings on EBPs (Trauma Focused Cognitive Behavioral Therapy, DBT, Motivational Interviewing, Substance Use Disorders, EMDR).
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been employed by the SC Department of Mental Health?
YesNo
02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.
Checking this box indicates my understanding to the above referenced statement.
03
Checking this box indicates my understanding to the above referenced statement.
YesNo
04
How did you hear about our vacancy?
SC State jobs portal/careers.sc.govSimply HiredIndeedCollege Career Services CenterFriend/RelativeReferral from current DMH EmployeeOther (commercials, billboards, emails, ads, etc.) - Please specify
05
If you answered "Referral from current DMH Employee" for question 4, please list name below:
06
If you answered "Other" for question 4, please indicate from where below:
07
Please indicate your salary requirements (please be specific and not put "negotiable" or "open").
08
What is your highest level of education?
09
Do you have experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems?
YesNo
10
Do you have experience managing an IT budget and implementing cost effective IT strategies?
YesNo
11
Do you have experience in a HelpDesk environment?
YesNo
12
Do you have knowledge of the latest Windows and Microsoft Office and working knowledge of the internet?
YesNo
13
Do you have a valid driver's license?
YesNo
Required Question