La Casa Norte
Drop-In Case Manager
La Casa Norte, Chicago, Illinois, United States, 60290
Title: Drop-in Case Manager, Back of the Yards LocationReports To: Drop-In SupervisorSalary Range: $40,400 - $43,430La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.JOB SUMMARYLa Casa Norte’s Casa Corazón – Drop-In Program is an engagement program and safe space for youth and includes daytime offerings (e.g., museum outings, architectural boat rides, excursions to Navy Pier, etc.) designed to present youth with positive alternatives to street activities. This full-time, exempt position demands dedication, flexibility, and a passion for community service, with work hours spanning Monday to Friday from 9:00 a.m. to 6:00 p.m., along with the capacity to flex time, occasional weekend shifts and evening hours, and on-call responsibilities, as needed. This position will be located in the Back of the Yards neighborhood and is a union position.Expected Goals and ObjectivesGoal One: To provide comprehensive advocacy and drop-in services to homeless youth ages 16-24Maintain professional relationships with all staff and clients.Support coverage and coordinate activities as necessary during drop in hours.Conduct outreach on the west side to: schools, churches, other community service providers and locations that homeless youth congregate both formally and informally.Assist Program Manager in the management of appropriate program development and effective service delivery.In partnership with participants to assess all barriers to safe, stable, and housing and provide referrals and access.Providing life skills training, counseling, support, and guidance to Youth as they work to overcome barriers to housing, employment and education.Take advantage of key “teachable moments” to help youth develop skills in decision-making, conflict resolution, time management, etc.Provide effective case management services to program participants utilizing a “strength-based” case management model and monitoring participants progress through modeling, mentoring and positive relationship building.Referring Youth to other supportive services as needed, including food pantries, clothing closets, legal aid services, parenting classes, substance abuse and mental health counseling, etc; coordinating these services as needed to obtain wrap-around supportive services for clients.Advocating for clients as needed to shelters, landlords, employers, and other agencies or institutions.Provide crisis intervention services to Casa Corazon youth as necessary.Accurately tracking and documenting all services provided utilizing LCN Tracking system and Client Track.Plan a monthly schedule for events, activities, and food menu.Goal Two: To work in a team approach to maintain a positive and safe milieu at Casa Corazon
Observes environment to ensure safety of youth and staff by responding to emergencies, building repairs, safety hazards, crisis and incidents.Maintains a safe and healthy environment for staff and Youth through shared responsibilities of cleaning. Encourage Youth to share in cleanliness of space through shared responsibility.Maintain on-going dialogue with staff around areas of youth successes and challenges.Follow up with any incident in a timely manner utilizing a strength base approach.Goal Three: Case Management Duties
Provide intake and assessment services.Assist with applying to public aid benefits and obtain any necessary documentation.Provide short term case management, including budgeting assistance, service planning, advocacy and referrals.Use discretion to distribute CTA pass to youths if transportation is needed for employment, housing, appointments, or chore completion.Identify housing opportunities for youth, (Shelter, apartment, supportive housing program etc).Document all services in HMIS, Client Track, and paper file.Collaborate with other internal programs to provide assistance to youth.Goal Four: Administrative Responsibilities
Provide the overall leadership and planning to operate drop-in services.Coordinate staffing, workshops, food and programming.Supervise all Drop-in staff, interns and volunteers.Will maintain organization and inventory of all toiletries, food, bus cards and other essential items.Teach and implement the declaration of non-violence at Casa Corazon.Provide clinical supervision to MSW and other graduate student interns, as appropriate.Intermittently gather and complete data entry for various grant reports and development purposes.Work in conjunction with Program Supervisor to meet program outcomes.In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:
Attending weekly staff meetings and other staff trainings.Participating in La Casa Norte’s fundraising events.Participating in on- and off-site staff trainings, workshops and outreach events as needed.Collaborating in a team approach to develop new programs.Perform other duties as needed.Qualifications
Demonstrated desire and ability to work with homeless, at-risk and adjudicated populations, providing appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy of service.Ideal candidate will have at least six months experience working with at-risk, homeless and/or adjudicated youth.Experience or willingness to work in outcomes-based case management.Preferred Qualifications:
Proficiency in Spanish and English.Knowledge and Skills
Bachelor’s degree preferred with two (2) years relevant experience.Demonstrated desire and ability to work with youth experiencing homelessness, LGBTQ and at-risk urban youth.Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations.Willingness to work in a diverse environment in regard to race, ethnicity, culture, religion, age, sexual orientation and gender.Must have the ability to multi-task and work in a fast-paced environment while maintaining open communication with the other components of treatment and operational teams.Ability to work independently and as part of a team.Valid Driver’s License and insurance and own a reliable vehicle (required).Time Management and Organizations Skills.Excellent written and verbal communication skills.A willingness to work flexible hours as needed and have impeccable attendance.Desire, creativity, and flexibility to work in a new and fast-growing agency.La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, age, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.#J-18808-Ljbffr
Observes environment to ensure safety of youth and staff by responding to emergencies, building repairs, safety hazards, crisis and incidents.Maintains a safe and healthy environment for staff and Youth through shared responsibilities of cleaning. Encourage Youth to share in cleanliness of space through shared responsibility.Maintain on-going dialogue with staff around areas of youth successes and challenges.Follow up with any incident in a timely manner utilizing a strength base approach.Goal Three: Case Management Duties
Provide intake and assessment services.Assist with applying to public aid benefits and obtain any necessary documentation.Provide short term case management, including budgeting assistance, service planning, advocacy and referrals.Use discretion to distribute CTA pass to youths if transportation is needed for employment, housing, appointments, or chore completion.Identify housing opportunities for youth, (Shelter, apartment, supportive housing program etc).Document all services in HMIS, Client Track, and paper file.Collaborate with other internal programs to provide assistance to youth.Goal Four: Administrative Responsibilities
Provide the overall leadership and planning to operate drop-in services.Coordinate staffing, workshops, food and programming.Supervise all Drop-in staff, interns and volunteers.Will maintain organization and inventory of all toiletries, food, bus cards and other essential items.Teach and implement the declaration of non-violence at Casa Corazon.Provide clinical supervision to MSW and other graduate student interns, as appropriate.Intermittently gather and complete data entry for various grant reports and development purposes.Work in conjunction with Program Supervisor to meet program outcomes.In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:
Attending weekly staff meetings and other staff trainings.Participating in La Casa Norte’s fundraising events.Participating in on- and off-site staff trainings, workshops and outreach events as needed.Collaborating in a team approach to develop new programs.Perform other duties as needed.Qualifications
Demonstrated desire and ability to work with homeless, at-risk and adjudicated populations, providing appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy of service.Ideal candidate will have at least six months experience working with at-risk, homeless and/or adjudicated youth.Experience or willingness to work in outcomes-based case management.Preferred Qualifications:
Proficiency in Spanish and English.Knowledge and Skills
Bachelor’s degree preferred with two (2) years relevant experience.Demonstrated desire and ability to work with youth experiencing homelessness, LGBTQ and at-risk urban youth.Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations.Willingness to work in a diverse environment in regard to race, ethnicity, culture, religion, age, sexual orientation and gender.Must have the ability to multi-task and work in a fast-paced environment while maintaining open communication with the other components of treatment and operational teams.Ability to work independently and as part of a team.Valid Driver’s License and insurance and own a reliable vehicle (required).Time Management and Organizations Skills.Excellent written and verbal communication skills.A willingness to work flexible hours as needed and have impeccable attendance.Desire, creativity, and flexibility to work in a new and fast-growing agency.La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, age, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.#J-18808-Ljbffr