Hispanic Technology Executive Council
Senior IAM Lead Analyst - L3 Support, SVP (C14)
Hispanic Technology Executive Council, Irving, Texas, United States, 75084
About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.The Role:We are seeking an experienced Senior IAM Lead to function as the Authentication Operations team's SME providing Level 3 support under the Identity & Access Management (IAM) organization for Citi. This opening is a result of the team's continued growth. The ideal candidate will bring an experienced background with a mix of skills in Information Technology (IT), Information Security/Risk Management, and Digital Transformation. This is a senior role that requires strong SME knowledge and soft skills interacting with technical and non-technical stakeholders. The position will report to global operations manager.NOTE:
The global operations team operates 24/7 x 365 days with teams based out of APAC and North America (NAM) regions. Some work outside regular working hours can be expected to ensure closer integration with peers in the APAC region.ResponsibilitiesParticipate and drive production incident resolution and root-cause analysisApply a combination of risk and change management, security policies and controls, user account lifecycle management and access management best practices in solution recommendationsIdentify and define appropriate data sources, tools, and techniques for extracting application support dataContinuously improve operating procedures and documentation to achieve service excellenceWork with other Citi business and technical teams to identify functional requirements and utilize them in the identification, justification, and implementation of technical solutionsTranslate client's business requirements into specific system, application, or process designsDefine and organize the application onboarding processes and the supporting service fulfillment effortsCommunicate proposed work plans to the senior management and application support teamsProvide hands-on mitigation of escalations and production issues when needed and set the proper expectations with the businessAnalyze trends based on recurring issues and provide solutions to improve processes and platformsMonitor and review service levelsTake decisions independently and demonstrate accountability of outcomesEstablish and operate Support RotationsQualifications8-10+ years' experience Enterprise Single Sign On (SSO) and/or Multi-Factor Authentication (MFA) solutions with at least 3+ years' SME knowledge in the SAML federation technologies and Policy Based Access Control (PBAC) with any industry products (Plain ID is highly preferred)Strong, hands-on experience with Identity and Access Management (IAM) tools and processesAbility to break down complex information systems and view them as smaller building blocks and identify dependencies between them and with other systemsAble to comfortably communicate with senior management and business stakeholders on progress updates and proposed plansFirm understanding of Service Operation processes (e.g., Request Fulfilment, Incident Management, Problem Management, etc.)Demonstrated ability to work under tight timelines with the ability to calmly mitigate any major production incidents as neededExperience in supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules, etc.)Experience managing applications running on Red Hat Enterprise Linux (RHEL) and/or Windows Server 12 and aboveFirm understanding of Industry Standards such as OpenID, OAuth 2.0Experience supporting API integrations (REST, SOAP) and Mobile applications (iOS and Android)Experience in High-level Programming languages like Java and scripting languages such as JavaScript, Python.Knowledge of Broadcom SiteMinder and/or Ping Access solutionsAbility to multitask and work autonomously as neededExcellent verbal and written communicationWillingness to work outside normal working hours as needed to engage with global teams in the APAC regionEducationBachelors degree or equivalent experienceMaster's degree preferredCertifications such as ITIL, CISSP, or CISM are preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:
TechnologyJob Family: Applications SupportTime Type: Full timePrimary Location: Irving Texas United StatesPrimary Location Full Time Salary Range: $156,160.00 - $234,240.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. For additional information regarding Citi employee benefits, please visit citibenefits.com.Anticipated Posting Close Date: Aug 23, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The global operations team operates 24/7 x 365 days with teams based out of APAC and North America (NAM) regions. Some work outside regular working hours can be expected to ensure closer integration with peers in the APAC region.ResponsibilitiesParticipate and drive production incident resolution and root-cause analysisApply a combination of risk and change management, security policies and controls, user account lifecycle management and access management best practices in solution recommendationsIdentify and define appropriate data sources, tools, and techniques for extracting application support dataContinuously improve operating procedures and documentation to achieve service excellenceWork with other Citi business and technical teams to identify functional requirements and utilize them in the identification, justification, and implementation of technical solutionsTranslate client's business requirements into specific system, application, or process designsDefine and organize the application onboarding processes and the supporting service fulfillment effortsCommunicate proposed work plans to the senior management and application support teamsProvide hands-on mitigation of escalations and production issues when needed and set the proper expectations with the businessAnalyze trends based on recurring issues and provide solutions to improve processes and platformsMonitor and review service levelsTake decisions independently and demonstrate accountability of outcomesEstablish and operate Support RotationsQualifications8-10+ years' experience Enterprise Single Sign On (SSO) and/or Multi-Factor Authentication (MFA) solutions with at least 3+ years' SME knowledge in the SAML federation technologies and Policy Based Access Control (PBAC) with any industry products (Plain ID is highly preferred)Strong, hands-on experience with Identity and Access Management (IAM) tools and processesAbility to break down complex information systems and view them as smaller building blocks and identify dependencies between them and with other systemsAble to comfortably communicate with senior management and business stakeholders on progress updates and proposed plansFirm understanding of Service Operation processes (e.g., Request Fulfilment, Incident Management, Problem Management, etc.)Demonstrated ability to work under tight timelines with the ability to calmly mitigate any major production incidents as neededExperience in supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules, etc.)Experience managing applications running on Red Hat Enterprise Linux (RHEL) and/or Windows Server 12 and aboveFirm understanding of Industry Standards such as OpenID, OAuth 2.0Experience supporting API integrations (REST, SOAP) and Mobile applications (iOS and Android)Experience in High-level Programming languages like Java and scripting languages such as JavaScript, Python.Knowledge of Broadcom SiteMinder and/or Ping Access solutionsAbility to multitask and work autonomously as neededExcellent verbal and written communicationWillingness to work outside normal working hours as needed to engage with global teams in the APAC regionEducationBachelors degree or equivalent experienceMaster's degree preferredCertifications such as ITIL, CISSP, or CISM are preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:
TechnologyJob Family: Applications SupportTime Type: Full timePrimary Location: Irving Texas United StatesPrimary Location Full Time Salary Range: $156,160.00 - $234,240.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. For additional information regarding Citi employee benefits, please visit citibenefits.com.Anticipated Posting Close Date: Aug 23, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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