PCRK Group
General Manager
PCRK Group, Charleston, West Virginia, United States,
Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals?
If you are looking for a career with a company that puts people first, look no further!
At the
PCRK Group , we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.
Responsibilities:
Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
Ensure their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
Monitor staffing levels across all departments to ensure all positions are staffed appropriately.
Coach, develop, and retrain under performers in sales and service expectations
Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
Facilitate the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
Promote and implement new products, services, and initiatives
Be responsible for location’s payroll entry and inventory management
Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Qualifications:
Have strong analytical, leadership and communication skills
Comprehensive understanding of Profit & Loss statements
Proficiency in Microsoft Word, Excel, PowerPoint
Strong communication and people skills
Compensation and Benefits:
Compensation that includes base salary, generous commissions, and bonus opportunities
Excellent Medical Plans
Dental & Vision Insurance
Paid Time Off
Comprehensive 401k package
40% discount on products
Employee Referral Bonuses
Free massage/skincare services monthly
Location:
Belden Village - 4470 Everhard Rd NW, Canton, OH 44718
ROP:
$50,000 - $60,000 Annually DOE + Quarterly bonus potential
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
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If you are looking for a career with a company that puts people first, look no further!
At the
PCRK Group , we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike.
Responsibilities:
Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
Ensure their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
Monitor staffing levels across all departments to ensure all positions are staffed appropriately.
Coach, develop, and retrain under performers in sales and service expectations
Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
Facilitate the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
Promote and implement new products, services, and initiatives
Be responsible for location’s payroll entry and inventory management
Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins
Qualifications:
Have strong analytical, leadership and communication skills
Comprehensive understanding of Profit & Loss statements
Proficiency in Microsoft Word, Excel, PowerPoint
Strong communication and people skills
Compensation and Benefits:
Compensation that includes base salary, generous commissions, and bonus opportunities
Excellent Medical Plans
Dental & Vision Insurance
Paid Time Off
Comprehensive 401k package
40% discount on products
Employee Referral Bonuses
Free massage/skincare services monthly
Location:
Belden Village - 4470 Everhard Rd NW, Canton, OH 44718
ROP:
$50,000 - $60,000 Annually DOE + Quarterly bonus potential
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
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