State of New Mexico
Office Clerk General - Advanced
State of New Mexico, Santa Fe, New Mexico, us, 87503
$16.91 - $25.37 Hourly
$35,181 - $52,772 Annually
This position is a Pay Band 40
Posting Details
This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled. Applicant lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.Build the best team in state government by supporting employees¿ continuous growth and wellness.Why does the job exist?
The Office Clerk, General - Advanced will:
Provide general office and administrative support to the Child Support Services Division (CSSD) Central Office;Process incoming mail and process child support payments daily;Process returned mail and update information in CSES if appropriate;Assist administrative support staff;Work with CSSD Central Office and Field Office staff to carry out job assignments.How does it get done?
The Office Clerk General-A is responsible for:
Opening, sorting, date stamping, and distributing mail to their respective units;Scanning mail into the CSSD¿s Electronic Content Management (ECM) system;Processing payments which may include receipting payments, acknowledging payments, preparing payment transmittals, scanning checks using electronic deposit website, verifying total dollar amount of checks is accurate, scanning and sending deposit documents and making deposit at bank if applicable;Collaborating with other units and Bureaus within Central Office to provide clerical support as needed.Who are the customers?
Internal and external customers;CSSD central office staff;Other division/department management and field office staff.Ideal Candidate
The Ideal Candidate has:
Strong Organizational Skills;Experience interacting with customers professionally both in person and over the phone;Strong time management and critical thinking skills;Strong computer skills;Desire to actively look for ways to help people.
Minimum Qualification
High School diploma or Equivalent and three (3) months experience in office administration and/or customer service. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
# of months or years of experience specified in the minimum qualification 2 Associate's Degree
AND
Zero years of experience• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License.Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions
Office setting, exposure to VDT, extensive personal computer and phone usage. Some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons. Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
$35,181 - $52,772 Annually
This position is a Pay Band 40
Posting Details
This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled. Applicant lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.Build the best team in state government by supporting employees¿ continuous growth and wellness.Why does the job exist?
The Office Clerk, General - Advanced will:
Provide general office and administrative support to the Child Support Services Division (CSSD) Central Office;Process incoming mail and process child support payments daily;Process returned mail and update information in CSES if appropriate;Assist administrative support staff;Work with CSSD Central Office and Field Office staff to carry out job assignments.How does it get done?
The Office Clerk General-A is responsible for:
Opening, sorting, date stamping, and distributing mail to their respective units;Scanning mail into the CSSD¿s Electronic Content Management (ECM) system;Processing payments which may include receipting payments, acknowledging payments, preparing payment transmittals, scanning checks using electronic deposit website, verifying total dollar amount of checks is accurate, scanning and sending deposit documents and making deposit at bank if applicable;Collaborating with other units and Bureaus within Central Office to provide clerical support as needed.Who are the customers?
Internal and external customers;CSSD central office staff;Other division/department management and field office staff.Ideal Candidate
The Ideal Candidate has:
Strong Organizational Skills;Experience interacting with customers professionally both in person and over the phone;Strong time management and critical thinking skills;Strong computer skills;Desire to actively look for ways to help people.
Minimum Qualification
High School diploma or Equivalent and three (3) months experience in office administration and/or customer service. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
# of months or years of experience specified in the minimum qualification 2 Associate's Degree
AND
Zero years of experience• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License.Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions
Office setting, exposure to VDT, extensive personal computer and phone usage. Some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons. Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.