Ladgov
Helpdesk Technician
Ladgov, Washington, District of Columbia, us, 20022
Job title:
Helpdesk TechnicianLocation:
Washington, DCSchedule:
full timeQualification
:
Professional Certificate (CompTIA A+, Network+, Security+, or CCNA) or Associate Degree3 years of relevant experienceProficiency in troubleshooting network applications, hardware, and software issuesStrong understanding of standard Windows desktop applications and email systemsExcellent communication and customer service skillsDuties:
Provide phone and in-person support to users for email, directories, and desktop applicationsServe as the initial point of contact for troubleshooting network applicationsDiagnose and resolve hardware and software PC and printer problemsAssist users with applications developed under the contract or its predecessorsEnsure efficient resolution of technical issues and provide timely updates to usersDocument and track support requests and resolutionsCommunicate effectively with users to understand and address their technical problems
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Helpdesk TechnicianLocation:
Washington, DCSchedule:
full timeQualification
:
Professional Certificate (CompTIA A+, Network+, Security+, or CCNA) or Associate Degree3 years of relevant experienceProficiency in troubleshooting network applications, hardware, and software issuesStrong understanding of standard Windows desktop applications and email systemsExcellent communication and customer service skillsDuties:
Provide phone and in-person support to users for email, directories, and desktop applicationsServe as the initial point of contact for troubleshooting network applicationsDiagnose and resolve hardware and software PC and printer problemsAssist users with applications developed under the contract or its predecessorsEnsure efficient resolution of technical issues and provide timely updates to usersDocument and track support requests and resolutionsCommunicate effectively with users to understand and address their technical problems
#J-18808-Ljbffr