Pacific Office Automation Inc.
Tier III Helpdesk Technician
Pacific Office Automation Inc., Washington, District of Columbia, us, 20022
Career Opportunities with Pacific Office AutomationCareers At Pacific Office AutomationCurrent job opportunities are posted here as they become available.Pacific Office Automation
is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.Position
We are seeking a
Tier III Help Desk Technician
for our office in Beaverton, OR.The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.Responsibilities
Work within the enterprise ticketing systemManage personal workflow to ensure efficient operationsConscientious documentation of all activitiesTroubleshoot advanced software, hardware, and network issues.Setup new user and email accounts that did not succeedTroubleshoot advanced printer and Software issues on Client PCsTroubleshoot advanced networking issuesTroubleshoot Server down issuesTroubleshoot Hardware/server alerts from InfrastructureDocument Resolution steps for closed tickets and notes for escalationsDocument new issues for Tier 2 in IT glueMonitor Backup systems and work with a backup team to restore customer data as neededEscalate to Tier four as needed, continue to track and follow up on the issue until resolvedWork issues to resolutionAid in training Tier 1 & 2Provide technical support over the phone or Web to end-usersUse remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issuesWork with TAM/Sales as needed to resolve issuesProvide root cause analysis as neededQualifications
5+ years of MSP experience and 7+ years of IT experienceAssociate’s or Bachelor’s degreeMCSE (or MCITP)CISP/CCNA/CCNPNetwork+ or A+ Certifications.Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applicationsBenefits
Advancement and growth into leadership rolesMedical/Dental/Vision/Life insurance plansMatched 401kFSA/HSA ProgramsOur Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.Position
We are seeking a
Tier III Help Desk Technician
for our office in Beaverton, OR.The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.Responsibilities
Work within the enterprise ticketing systemManage personal workflow to ensure efficient operationsConscientious documentation of all activitiesTroubleshoot advanced software, hardware, and network issues.Setup new user and email accounts that did not succeedTroubleshoot advanced printer and Software issues on Client PCsTroubleshoot advanced networking issuesTroubleshoot Server down issuesTroubleshoot Hardware/server alerts from InfrastructureDocument Resolution steps for closed tickets and notes for escalationsDocument new issues for Tier 2 in IT glueMonitor Backup systems and work with a backup team to restore customer data as neededEscalate to Tier four as needed, continue to track and follow up on the issue until resolvedWork issues to resolutionAid in training Tier 1 & 2Provide technical support over the phone or Web to end-usersUse remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issuesWork with TAM/Sales as needed to resolve issuesProvide root cause analysis as neededQualifications
5+ years of MSP experience and 7+ years of IT experienceAssociate’s or Bachelor’s degreeMCSE (or MCITP)CISP/CCNA/CCNPNetwork+ or A+ Certifications.Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applicationsBenefits
Advancement and growth into leadership rolesMedical/Dental/Vision/Life insurance plansMatched 401kFSA/HSA ProgramsOur Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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