Rmhcoregon
East House Programs Coordinator Part Time
Rmhcoregon, Portland, Oregon, United States, 97204
DescriptionPrograms CoordinatorLocation : Ronald McDonald House Charities East House, 2620 N. Commercial Ave. Portland, ORSchedule : Part-time shifts available on Sundays/MondaysPay Rate : Starting at $20.29/hourPrimary Duties and Responsibilities Include:Providing a
first point of contact for guest needs
at check-in, check-out, and throughout their stay.Connecting guests to community spaces and in-house programs
and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more.Ensuring family resources are available and stocked
and communal spaces remain clean and organized (in partnership with the housekeeping team).Welcoming and coordinating individual and group volunteersSupporting the Meals from the Heart
program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counterOur OrganizationRonald McDonald House Charities (RMHC) of Oregon & SW Washington is an Oregon-based non-profit organization, aligned with 260 other independent RMHC chapters around the globe, by a common
purpose – to
care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children . Locally, we operate four Ronald McDonald Houses and four Hospitality Cart programs across the state – at Doernbecher and Randall Children’s Hospitals in Portland, PeaceHealth Sacred Heart Medical Center in Springfield, and St Charles Medical Center in Bend. Our 50+ staff members and $9 Million budget are wholly focused on meeting our
mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare . We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.The RoleGuest House Coordinators provide front-line service and support to guests who are staying at the 25-room East House surrounded by healing gardens, playful sculptures and enveloped by beautiful murals throughout the House offering families traveling to the Portland Metro a one-of-a-kind home away from home. Located on the campus of Legacy Emanuel near Randall Children’s Hospital, this House, built in 1997, has all the amenities of home, just minutes away from your child’s care.Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children.Other ResponsibilitiesProvide as needed room reservation support to the Family Placement Team.Participate in rotating on-call duties.Maintain security and emergency protocols for staff/volunteers/guests.Assist with other duties as assigned.Work Environment:Most work is conducted in an office environment. Attendance at events may be indoors or outdoors, possibly in hot or wet weather. In conjunction with certain events, employee may be required to lift packages (up to approximately 30 pounds) and stand for long periods of time.RequirementsRequirements
Experience Required:At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting.Skills Required:Enthusiastic and outgoing with excellent customer service skillsConfidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donorsBasic computer proficiency, including email, Word and Excel, and database managementAbility to work well under pressure, meeting multiple and sometimes conflicting prioritiesFluency in Spanish is strongly preferred
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first point of contact for guest needs
at check-in, check-out, and throughout their stay.Connecting guests to community spaces and in-house programs
and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more.Ensuring family resources are available and stocked
and communal spaces remain clean and organized (in partnership with the housekeeping team).Welcoming and coordinating individual and group volunteersSupporting the Meals from the Heart
program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counterOur OrganizationRonald McDonald House Charities (RMHC) of Oregon & SW Washington is an Oregon-based non-profit organization, aligned with 260 other independent RMHC chapters around the globe, by a common
purpose – to
care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children . Locally, we operate four Ronald McDonald Houses and four Hospitality Cart programs across the state – at Doernbecher and Randall Children’s Hospitals in Portland, PeaceHealth Sacred Heart Medical Center in Springfield, and St Charles Medical Center in Bend. Our 50+ staff members and $9 Million budget are wholly focused on meeting our
mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare . We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.The RoleGuest House Coordinators provide front-line service and support to guests who are staying at the 25-room East House surrounded by healing gardens, playful sculptures and enveloped by beautiful murals throughout the House offering families traveling to the Portland Metro a one-of-a-kind home away from home. Located on the campus of Legacy Emanuel near Randall Children’s Hospital, this House, built in 1997, has all the amenities of home, just minutes away from your child’s care.Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children.Other ResponsibilitiesProvide as needed room reservation support to the Family Placement Team.Participate in rotating on-call duties.Maintain security and emergency protocols for staff/volunteers/guests.Assist with other duties as assigned.Work Environment:Most work is conducted in an office environment. Attendance at events may be indoors or outdoors, possibly in hot or wet weather. In conjunction with certain events, employee may be required to lift packages (up to approximately 30 pounds) and stand for long periods of time.RequirementsRequirements
Experience Required:At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting.Skills Required:Enthusiastic and outgoing with excellent customer service skillsConfidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donorsBasic computer proficiency, including email, Word and Excel, and database managementAbility to work well under pressure, meeting multiple and sometimes conflicting prioritiesFluency in Spanish is strongly preferred
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