Director CE Revenue Operations

Our people are our greatest investments.Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.POSITION CONCEPTThe Director CE Revenue Operations is responsible for executing the strategy and execution of the short-term and long-term business objectives of the customer revenue functions including accurate and timely billing, credit & collection revenue recovery, customer payments and system support. Develops and implements proactive strategies that solve business problems, drive operational, employee and customer experience excellence and promotes customer satisfaction at levels that meet corporate objectives. Plays a key leadership role in helping to implement strategic and business decision-making, problem solving, leadership development and performance management for the Billing and Credit & Collections teams. Ensure effective and efficient operations with a strong emphasis on safety, customer service, regulatory compliance, teamwork, and cost management. Responsible for successful business implementation and use of the multitude of systems responsible for delivering the customer cycle of service.PRIMARY DUTIES AND RESPONSIBILITIESPlan, evaluate and recommend strategies, programs, policies, and processes for the Billing and Credit & Collections functions that align and support the overall business objectives and customer experience strategy.Responsible for overall functional support of “meter to cash” business processes and solution integration.Collaborate with Customer Experience and Communications senior leadership team including peer Directors to maximize effectiveness of programs, processes and procedures related to training, quality, customer satisfaction, back-office support, etc.Works closely with the SAP CRB Center of Expertise (COE) and Information Technology for the implementation of CE solution and eco-system fixes, enhancements and upgrades.Identify and manage resources effectively to ensure that business objectives are met.QUALIFICATIONSEducationRequired: Bachelor’s Degree in Business or related field.Preferred: Master’s Degree in a related field.Related ExperienceRequired: 10 years of related experience in billing and revenue related functions.1 year experience supporting an SAP CRB landscape.Preferred: 3 years utility and gas experience in respective functions (CS, Billing, Devices, FICA).Supervisory ExperienceRequired: 5 years’ successful management experience.Knowledge/Skills/Abilities (KSA)Required: Demonstrated strategic analysis capabilities, leadership and project management skills. Knowledge of Customer Service functions (CS, Billing, Devices, FICA) business systems and processes.TECO offers a competitive Benefits package!!Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.TECO Energy is proud to be an Equal Opportunity Employer.

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