TD Bank
Retail Banker II - Float (Bilingual Spanish Preferred) - Miami/Dade Region
TD Bank, Miami, Florida, us, 33222
Work Location:
États-Unis d'AmériqueHours:
40Pay Details:
$23.25 - $32.75 USDAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Retail Banker II Float is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.Depth & Scope:Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk.Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.Evaluates issues, errors and problems based on practices and existing precedents or procedures.Explains detailed and/or complicated information within the team.Builds working relationships with customers and related teams.Requires full proficiency gained through job related training to perform a range of activities.Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.Engages in conversations with customers about loan products, facilitates the application intake.Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:HS Diploma or GED required; 2 year degree preferred.2+ years of related experience required.Teller experience (Preferred).Cross trained to take customer transactions.Requires agility, teamwork and flexibility to adapt to different locations and environments.Must be able to do same day travel to multiple work locations within a designated region or area.Superior Customer Service skills.Strong organization skills to handle multiple tasks in a fast-paced environment.Excellent communication skills with ability to be concise, clear and consistent.Demonstrated effective problem-solving skills.Demonstrated ability to schedule and prioritize work.Demonstrated ability to work independently and within deadlines.Proficient in Microsoft Office.Ability to provide community services, including, but not limited to, Financial Education classes.Notary License (Preferred).Customer Accountabilities:Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs.Utilizes the Customer relationship management tools to understand and gather Customer information.Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.Understands Customer preferences with banking and educates Customers on self-service options that meet their needs.May act as a point of escalation for Customer questions or concerns.May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals.Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.Shareholder Accountabilities:Promotes full suite of products, sales, services and banking capabilities.Supports the timely and accurate completion of business processes and procedures.Ensures necessary due diligence to support the accuracy of all customer transactions/activities.Be knowledgeable of and complies with Bank Code of Conduct.Contributes to business objectives for Operational Excellence.Employee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment.Supports the team by continuously enhancing knowledge/expertise in own area.Participates in personal performance management and development activities.Acts as a brand ambassador for your business area/function and the Bank.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z.Must be eligible for registration as a registered mortgage loan originator with the NMLS.Physical Requirements:Domestic Travel – Continuous.Performing sedentary work – Continuous.Sitting – Continuous.Standing – Occasional.Walking – Occasional.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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États-Unis d'AmériqueHours:
40Pay Details:
$23.25 - $32.75 USDAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:
Services bancaires personnels et commerciauxJob Description:The Retail Banker II Float is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.Depth & Scope:Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk.Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.Evaluates issues, errors and problems based on practices and existing precedents or procedures.Explains detailed and/or complicated information within the team.Builds working relationships with customers and related teams.Requires full proficiency gained through job related training to perform a range of activities.Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.Engages in conversations with customers about loan products, facilitates the application intake.Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).Education & Experience:HS Diploma or GED required; 2 year degree preferred.2+ years of related experience required.Teller experience (Preferred).Cross trained to take customer transactions.Requires agility, teamwork and flexibility to adapt to different locations and environments.Must be able to do same day travel to multiple work locations within a designated region or area.Superior Customer Service skills.Strong organization skills to handle multiple tasks in a fast-paced environment.Excellent communication skills with ability to be concise, clear and consistent.Demonstrated effective problem-solving skills.Demonstrated ability to schedule and prioritize work.Demonstrated ability to work independently and within deadlines.Proficient in Microsoft Office.Ability to provide community services, including, but not limited to, Financial Education classes.Notary License (Preferred).Customer Accountabilities:Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs.Utilizes the Customer relationship management tools to understand and gather Customer information.Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.Understands Customer preferences with banking and educates Customers on self-service options that meet their needs.May act as a point of escalation for Customer questions or concerns.May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals.Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.Shareholder Accountabilities:Promotes full suite of products, sales, services and banking capabilities.Supports the timely and accurate completion of business processes and procedures.Ensures necessary due diligence to support the accuracy of all customer transactions/activities.Be knowledgeable of and complies with Bank Code of Conduct.Contributes to business objectives for Operational Excellence.Employee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment.Supports the team by continuously enhancing knowledge/expertise in own area.Participates in personal performance management and development activities.Acts as a brand ambassador for your business area/function and the Bank.OCC Language:This position falls within the definition of Loan Originator as defined under Regulation Z.Must be eligible for registration as a registered mortgage loan originator with the NMLS.Physical Requirements:Domestic Travel – Continuous.Performing sedentary work – Continuous.Sitting – Continuous.Standing – Occasional.Walking – Occasional.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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