Massachusetts General Physicians’ Organization
Patient Services Coord. II (Adol Med)
Massachusetts General Physicians’ Organization, Boston, Massachusetts, us, 02298
Job Description - Patient Services Coord. II (Adol Med) (3302189)Description
Performs all duties and responsibilities of a Patient Service Coordinator I.Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Provides support and information to providers to problem-solve and manage complex administrative patient issues.Performs the daily management of encounter form processing and reconcilement.Ensures the completeness of all forms and performs basic ICD-10 coding, as required to complete visit encounter forms for processing.Responsible for e-faxes process (e.g., ensuring faxes are scanned in EPIC, routed to the RNs/MDs, resolving any clerical requests, etc.).Responsible for front desk in-baskets, including but not limited to patient gateway messages, scheduling requests, cancellation requests, etc.Coordinates the scheduling of diagnostic testing in consultation with the provider.Triages and manages complex non-clinical telephone calls, utilizing courteous customer service skills.Ensures that calls and/or messages are directed to and received by providers and support staff.Schedules patient appointments and creates templates for visits and diagnostic testing, as required.Understands all HMO, Managed Care, and other Third-Party Insurers.Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Maintains confidentiality and privacy consistent with HIPAA guidelines.Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Coordinates and tracks referrals and decrements visits appropriately.Formats, prints, and mails provider correspondence to referring physicians within a one-week timeframe.Files copies of correspondence, reports, notes, etc., in patient charts via EPIC.Provides cross-coverage for other practice PSC II for absences, vacations, etc. and during fluctuations in workflow, as needed.Assists with training and orientation of new administrative support staff, as needed.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.Qualifications
Associate's Degree preferred.2-3 years secretarial experience or equivalent in a medical or healthcare related setting required.Primary Location
MGH Main Campus, 55 Fruit Street, Boston, 02114Job
Administrative SupportOrganization
Massachusetts General Hospital (MGH)Schedule
Full-time, Standard Hours: 40Shift
Day Job, Posted Shift Description: Monday thru Friday 8:30 am - 5 pmMassachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
#J-18808-Ljbffr
Performs all duties and responsibilities of a Patient Service Coordinator I.Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Provides support and information to providers to problem-solve and manage complex administrative patient issues.Performs the daily management of encounter form processing and reconcilement.Ensures the completeness of all forms and performs basic ICD-10 coding, as required to complete visit encounter forms for processing.Responsible for e-faxes process (e.g., ensuring faxes are scanned in EPIC, routed to the RNs/MDs, resolving any clerical requests, etc.).Responsible for front desk in-baskets, including but not limited to patient gateway messages, scheduling requests, cancellation requests, etc.Coordinates the scheduling of diagnostic testing in consultation with the provider.Triages and manages complex non-clinical telephone calls, utilizing courteous customer service skills.Ensures that calls and/or messages are directed to and received by providers and support staff.Schedules patient appointments and creates templates for visits and diagnostic testing, as required.Understands all HMO, Managed Care, and other Third-Party Insurers.Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Maintains confidentiality and privacy consistent with HIPAA guidelines.Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Coordinates and tracks referrals and decrements visits appropriately.Formats, prints, and mails provider correspondence to referring physicians within a one-week timeframe.Files copies of correspondence, reports, notes, etc., in patient charts via EPIC.Provides cross-coverage for other practice PSC II for absences, vacations, etc. and during fluctuations in workflow, as needed.Assists with training and orientation of new administrative support staff, as needed.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.Qualifications
Associate's Degree preferred.2-3 years secretarial experience or equivalent in a medical or healthcare related setting required.Primary Location
MGH Main Campus, 55 Fruit Street, Boston, 02114Job
Administrative SupportOrganization
Massachusetts General Hospital (MGH)Schedule
Full-time, Standard Hours: 40Shift
Day Job, Posted Shift Description: Monday thru Friday 8:30 am - 5 pmMassachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
#J-18808-Ljbffr