Mass General Brigham
Patient Services Coordinator II - (Job Number: 3304391)
Mass General Brigham, Revere, Massachusetts, us, 02151
MGH Broadway Primary Care - Revere, MAWork Hours:
Monday, Tuesday, Thursday and Friday 8:30am-5pm; Wednesday 10:30am - 7pmPRINCIPLE DUTIES AND RESPONSIBILITIES:
Ability to perform all duties and responsibilities of a Patient Services Coordinator, Level I, as well as:Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Assists in the orientation and training of new staff, to front desk procedures and best practices.Provides support and information to providers to problem-solve and manage complex administrative patient issues.Performs the daily management of the billing through EPIC.Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by providers and support staff.Maintains confidentiality and privacy consistent with HIPAA guidelines.Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, etc.Schedules patient appointments and creates referral shells for specialty visits. Schedules diagnostic testing and requests prior authorization as required.Enrolls patients in Patient Gateway.Coordinates, tracks and decrements referral appointments appropriately.May handle inventory maintenance and the ordering of supplies.QUALIFICATIONS:
High School diploma or GED Equivalent required.Administrative experience (preferably in a Healthcare setting) required.Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules, US Bank and Microsoft Outlook.Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail.Ability to work independently, as well as in a team environment.Excellent and effective interpersonal and communication skills.Knowledge of spreadsheets and database systems.Good command of English language including some medical terminology.Ability to prioritize work.Demonstrates ability to problem solve and functions as a resource to other members of the team, and resolve complex issues on behalf of the providers and patients.Demonstrates in-depth understanding of managed care and all other pertinent insurance/medical coverage.Demonstrated understanding of disaster protocols to include fire, safety and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines.Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.MGH Broadway Primary Care (MGHReverePC)385 BroadwayRevere, 02151
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Monday, Tuesday, Thursday and Friday 8:30am-5pm; Wednesday 10:30am - 7pmPRINCIPLE DUTIES AND RESPONSIBILITIES:
Ability to perform all duties and responsibilities of a Patient Services Coordinator, Level I, as well as:Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.Assists in the orientation and training of new staff, to front desk procedures and best practices.Provides support and information to providers to problem-solve and manage complex administrative patient issues.Performs the daily management of the billing through EPIC.Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by providers and support staff.Maintains confidentiality and privacy consistent with HIPAA guidelines.Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, etc.Schedules patient appointments and creates referral shells for specialty visits. Schedules diagnostic testing and requests prior authorization as required.Enrolls patients in Patient Gateway.Coordinates, tracks and decrements referral appointments appropriately.May handle inventory maintenance and the ordering of supplies.QUALIFICATIONS:
High School diploma or GED Equivalent required.Administrative experience (preferably in a Healthcare setting) required.Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules, US Bank and Microsoft Outlook.Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail.Ability to work independently, as well as in a team environment.Excellent and effective interpersonal and communication skills.Knowledge of spreadsheets and database systems.Good command of English language including some medical terminology.Ability to prioritize work.Demonstrates ability to problem solve and functions as a resource to other members of the team, and resolve complex issues on behalf of the providers and patients.Demonstrates in-depth understanding of managed care and all other pertinent insurance/medical coverage.Demonstrated understanding of disaster protocols to include fire, safety and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines.Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.MGH Broadway Primary Care (MGHReverePC)385 BroadwayRevere, 02151
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