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Harvard Square Business Association

Residential Counselor Bridge Over Troubled Waters We take youth the whole way

Harvard Square Business Association, Boston, Massachusetts, us, 02298


The Residential Counselor will be responsible for engaging participants and managing the milieu in one of Bridge’s residential continuum of programs, which includes the Welcome Center (WC), Emergency Residence (ER), or Transitional Living Programs (TLP and SPH). Responsibilities will include planning and conducting a broad range of recreational and daily life activities to engage residents and maintain a safe, welcoming, and therapeutic community. The Residential Counselor will be responsible for working a full-time schedule that could include either the first shift (8am – 4pm) or second shift (2pm – 10pm). Shift assignments could change each month depending on where coverage is needed.

Bridge is committed to building a diverse workplace and strongly encourages people of color and other ethnic backgrounds to apply!

Your work as a Residential Counselor will focus on the following:Resident Engagement:

Engage youth in conversation to develop rapport and encourage their participation in Bridge programs.

Monitor when residents are in or out of the program space at all times; conduct regular rounds and checks of bedrooms and community areas to ensure youth safety.

Create a welcoming environment for residents (monitoring music/TV volume, lights, etc.) that is trauma-informed and sensitive to the diverse groups of residents at Bridge.

Document all activities with residents in ETO.

Monitor and ensure the safety of residents, implementing crisis intervention as necessary, including but not limited to using de-escalating modes of communication/interaction to ensure resident safety, stability, mental status, and physical health.

Administrative Management:

Attend and participate in all required program meetings including weekly supervision with Residential Coordinator and all staff meetings.

Daily facilities management, including but not limited to getting meals set up and breakdown, setting up bedrooms, etc.

Assist residents in maintaining household standards of cleanliness.

Maintain program statistics and client records.

Daily task management, including but not limited to checking and responding to emails, performing daily tasks list, sending out daily sign-out email, 9pm curfew check, and documenting resident log.

Required Qualifications:

A Bachelor’s Degree in Human Services, Social Work, or any other related degree strongly preferred.

1-2 years of experience working with youth ages 18-24 in one or more of the following areas: housing management, job development, community relations, substance abuse, or recreational counseling. Can also include supervised internship experience.

Ability to identify and execute effective problem-solving strategies, with experience practicing sound crisis intervention and conflict resolution.

Ability to work effectively with diverse populations and cultural groups.

Passion and commitment in working with the homeless and transitional youth population.

Compensation and Benefits:$20.00/hour

The benefits of working at Bridge include: Bridge offers a robust benefits package which includes coverage through BCBS for medical, pharmacy, and dental. Vision through EyeMed. And a 401K with 3% matching, flexible spending accounts, life insurance, 13 PTO days, and a birthday benefit!

Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, or veteran status.

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