QUAY
Shop Manager
QUAY, Brea, California, United States, 92631
Our Story:
Quay was born roadside on the Australian festival circuit, soaking up good vibes + bold style inspired by the unfiltered self-expression of artists + festival-goers. It was there that we began to create cool, affordable sunnies that stand out in the crowd. Today our community is bigger + better than ever, setting our sights on making eyewear to Express Your Selfie. Whether you want to Stay Shady in our sunnies, Practice Safe Specs in our blue light, or get prescription glasses with Serious Specs Appeal, we're here to help you #findyourquays without breaking the bank.SUMMARY OF POSITION:The Shop Manager is responsible for the shop’s overall fiscal performance and results. The role drives the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates.PRINCIPLE ACCOUNTABILITIES:Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgetsDelivering excellent customer service by example, ensuring highly visible and effective customer service managementRecruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivityDemonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplaceEnsures shop compliance with company policy and procedures, taking a consistent approach with all associatesEnsures brand image is presented consistent with visual merchandising and service expectationsMinimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processesMaintains awareness of market trends in the accessory industry, monitoring activity of local competitorsBudget Owner: YesFiscal Accountabilities:Responsible for the Shop’s achievement of sales targets including net sales, UPT, ADS and conversion along with managing the entire shop budget, controlling costs, and driving profitability.
Key Working Relationships:This person is required to maintain strong working relationships with the Director of Retail Operations, other retail Shop Managers, and the entire Shop teamRequired Skills & Experience:Minimum 5 years of supervisory experience (3 or more in a shop manager role) in a retail environment or related areaHigh School graduate or equivalent; college degree preferredAbility to adapt and multi-task in a fast-changing, retail environmentAbility to develop, motivate staff and others through strong leadership and interpersonal skillsStrong communication skills, both written and verbalBasic computer skills and software proficiency (MS Word, Excel and Outlook preferred)Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business
Travel Requirements:10% annual average based on new shop openings and trainings. Minimal travel based on business needs otherwise.Physical Requirements:This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shiftRequires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storageMay be required to climb ladder or stepstool in order to stock and/or acquire merchandise for saleRequired to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higherRequired to work an average of 40 hours per weekMust be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or othersThe Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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Quay was born roadside on the Australian festival circuit, soaking up good vibes + bold style inspired by the unfiltered self-expression of artists + festival-goers. It was there that we began to create cool, affordable sunnies that stand out in the crowd. Today our community is bigger + better than ever, setting our sights on making eyewear to Express Your Selfie. Whether you want to Stay Shady in our sunnies, Practice Safe Specs in our blue light, or get prescription glasses with Serious Specs Appeal, we're here to help you #findyourquays without breaking the bank.SUMMARY OF POSITION:The Shop Manager is responsible for the shop’s overall fiscal performance and results. The role drives the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates.PRINCIPLE ACCOUNTABILITIES:Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgetsDelivering excellent customer service by example, ensuring highly visible and effective customer service managementRecruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivityDemonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplaceEnsures shop compliance with company policy and procedures, taking a consistent approach with all associatesEnsures brand image is presented consistent with visual merchandising and service expectationsMinimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processesMaintains awareness of market trends in the accessory industry, monitoring activity of local competitorsBudget Owner: YesFiscal Accountabilities:Responsible for the Shop’s achievement of sales targets including net sales, UPT, ADS and conversion along with managing the entire shop budget, controlling costs, and driving profitability.
Key Working Relationships:This person is required to maintain strong working relationships with the Director of Retail Operations, other retail Shop Managers, and the entire Shop teamRequired Skills & Experience:Minimum 5 years of supervisory experience (3 or more in a shop manager role) in a retail environment or related areaHigh School graduate or equivalent; college degree preferredAbility to adapt and multi-task in a fast-changing, retail environmentAbility to develop, motivate staff and others through strong leadership and interpersonal skillsStrong communication skills, both written and verbalBasic computer skills and software proficiency (MS Word, Excel and Outlook preferred)Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business
Travel Requirements:10% annual average based on new shop openings and trainings. Minimal travel based on business needs otherwise.Physical Requirements:This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shiftRequires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storageMay be required to climb ladder or stepstool in order to stock and/or acquire merchandise for saleRequired to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higherRequired to work an average of 40 hours per weekMust be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or othersThe Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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