Smart IMS
Network Support- NOC Analyst- Level 1
Smart IMS, Plainsboro, New Jersey, us, 08536
Position Name: Network Support- NOC Analyst- Level 1Location: 103, Morgan Lane, Plainsboro, NJ 08536.FULL TIME Role
Work hours: This is work from office role and work hours will be any 5 days in a week [Monday to Sunday depending on shift] between 12:00 ET to 22:00 ET [Any 9 hours].
Key Responsibilities:1.
Network Monitoring and Maintenance :o Monitor UC and IP telephony systems for performance and availability using network monitoring tools.o Perform routine maintenance tasks, including software updates and configuration changes.2.
Troubleshooting and Support :o Provide first and second level support for UC and IP telephony issues, including diagnosing and resolving basic technical problems.o Escalate complex issues to senior engineers or relevant teams as needed.
Required Skills and Qualifications:•
Education : Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.•
Experience :o 1 to 5 years' experience in relevant field•
Technical Skills :o Basic understanding of VoIP protocols such as SIP and H.323.o Knowledge with Cisco WebEx calling, Session Border Controller, CUCMo Familiarity with network monitoring / troubleshooting tools (e.g., Wireshark, PRTG)o Basic knowledge of networking concepts, including NAT, firewalls, and QoS.
Preferred Qualifications:•
Certifications : Relevant certifications such as Cisco Certified Network Associate (CCNA), CCNA (Voice), SIP certification, CompTIA Network+, or similar.•
Experience : Hands-on experience with UC systems or IP telephony in a lab or professional environment.•
Knowledge : Familiarity with specific UC platforms (e.g., Cisco Unified Communications, Microsoft Teams).
Work hours: This is work from office role and work hours will be any 5 days in a week [Monday to Sunday depending on shift] between 12:00 ET to 22:00 ET [Any 9 hours].
Key Responsibilities:1.
Network Monitoring and Maintenance :o Monitor UC and IP telephony systems for performance and availability using network monitoring tools.o Perform routine maintenance tasks, including software updates and configuration changes.2.
Troubleshooting and Support :o Provide first and second level support for UC and IP telephony issues, including diagnosing and resolving basic technical problems.o Escalate complex issues to senior engineers or relevant teams as needed.
Required Skills and Qualifications:•
Education : Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.•
Experience :o 1 to 5 years' experience in relevant field•
Technical Skills :o Basic understanding of VoIP protocols such as SIP and H.323.o Knowledge with Cisco WebEx calling, Session Border Controller, CUCMo Familiarity with network monitoring / troubleshooting tools (e.g., Wireshark, PRTG)o Basic knowledge of networking concepts, including NAT, firewalls, and QoS.
Preferred Qualifications:•
Certifications : Relevant certifications such as Cisco Certified Network Associate (CCNA), CCNA (Voice), SIP certification, CompTIA Network+, or similar.•
Experience : Hands-on experience with UC systems or IP telephony in a lab or professional environment.•
Knowledge : Familiarity with specific UC platforms (e.g., Cisco Unified Communications, Microsoft Teams).