Production Support Analyst

Company DescriptionIntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes - freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.Job DescriptionLet's break down the basics:Department: SaaS & BPaaS - Technical OperationsLocation: RemoteManager: Production Support Lead/Manager, Technical OperationsDirect Reports: NoneYour mission at IntegriChain:The mission of this role is to provide Technical Support for IntegriChain's Contracts & Pricing system. What this role entails: Work through the team's ticketing systemDevelop and maintain an expert level of knowledge of IntegriChain's core systems and servicesEnsure resolution or workaround and escalation to complex and/or escalated application issuesIdentify opportunities for process improvement and participate in their implementationWork effectively across users and technical teams to understand issues, problems, and solutionsDocument resolutions and internal procedures and update the Support Knowledge BaseWork with existing team members to resolve more complex issues through trainingQualificationsWhat you'll need to thrive in this role:Analytical thinker with excellent problem solving, attention to detail, troubleshooting, and teamwork skillsProven track record of learning new tools or programming languagesExcellent communication skills, both written and verbalWhat you'll bring to the table: Bachelor's degree and 5+ years of experience in either application support or data analysisStrong database and SQL experience (Oracle and Postgres preferred)Proficiency in ExcelExperience with one or more programming/scripting languages#LI-ZG1Additional InformationWhat does IntegriChain have to offer?Mission driven: Work with the purpose of helping to improve patients' lives! Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO), 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Mental Health HRA and Lifestyle Spending Account, Student Loan Reimbursement and much more!Robust Learning & Development opportunities including over 700+ development courses free to all employeesIntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.Videos To Watchhttps://www.youtube.com/watch?v=2Q_ODlJxDcQ