Bluebird Network
NOC Engineer
Bluebird Network, Kansas City, Missouri, United States, 64101
Description
About the Company:
Bluebird Network is a communications infrastructure provider and data center operator owned by Macquarie Infrastructure and Real Assets Inc., a subsidiary of Macquarie Capital. Bluebird Network is a premier communications infrastructure provider and data center operator. Since 1999, Bluebird Network, headquartered in Kansas City, Missouri, has provided internet and transport services, via its fiber infrastructure, Carriers and Enterprise customers in Missouri, Illinois, Kansas, Iowa, and surrounding states. Bluebird operates more than 11,000 fiber route miles of high-speed broadband and fiber-optic connections with over 62,000 on-net and near-net buildings and 230 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Tulsa, Peoria, Rockford, Bloomington, Normal and the Quad Cities. To learn more, please visit BluebirdNetwork.com.
Who will I work for?
Join an amazing team of telecommunication professionals! Bluebird Network is a dynamic growing company in need of a NOC Engineer to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with 25 years of success in the industry. All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.
Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member's individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What will I do?
The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems. Ensuring customer issues are handled quickly and correctly is a key to success in this role. This position will work closely with Field Operations, Engineering and Bluebird Customers. They will be responsible for monitoring, Teir II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services. Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.
PRINCIPAL ACCOUNTABILITIES:Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipmentMonitor network performance and active alarmsWork with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.Read and interpret CLR/DLRsWork with Engineering on customer circuit changes and designComplete test and turnup of newly activated customer circuitsTrain the NOC on DWDM, MPLS, and Sonnet equipmentWork closely with Operations and Engineering to ensure quick circuit activationCorrespond with customers with ticket updates and advanced technical support
Requirements
JOB REQUIREMENTS:
Desired3 years' experience in Network Engineering2 to 3 years' experience working in an NOC environment in the telecommunications industry.Strong communications skillsFiber optic fundamentalsMulti-task and maintain composure.Experience performing circuit testing procedures and test equipment.Nokia, ADVA, Ekinops and MRV experienceRequired
3 to 5 years in Telecommunications or equivalent Technical TrainingHigh school diploma or equivalentStrong communications skillsStrong MPLS knowledgeDWDM fundamentalsMust be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.
About the Company:
Bluebird Network is a communications infrastructure provider and data center operator owned by Macquarie Infrastructure and Real Assets Inc., a subsidiary of Macquarie Capital. Bluebird Network is a premier communications infrastructure provider and data center operator. Since 1999, Bluebird Network, headquartered in Kansas City, Missouri, has provided internet and transport services, via its fiber infrastructure, Carriers and Enterprise customers in Missouri, Illinois, Kansas, Iowa, and surrounding states. Bluebird operates more than 11,000 fiber route miles of high-speed broadband and fiber-optic connections with over 62,000 on-net and near-net buildings and 230 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Tulsa, Peoria, Rockford, Bloomington, Normal and the Quad Cities. To learn more, please visit BluebirdNetwork.com.
Who will I work for?
Join an amazing team of telecommunication professionals! Bluebird Network is a dynamic growing company in need of a NOC Engineer to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with 25 years of success in the industry. All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.
Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member's individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What will I do?
The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems. Ensuring customer issues are handled quickly and correctly is a key to success in this role. This position will work closely with Field Operations, Engineering and Bluebird Customers. They will be responsible for monitoring, Teir II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services. Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.
PRINCIPAL ACCOUNTABILITIES:Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipmentMonitor network performance and active alarmsWork with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.Read and interpret CLR/DLRsWork with Engineering on customer circuit changes and designComplete test and turnup of newly activated customer circuitsTrain the NOC on DWDM, MPLS, and Sonnet equipmentWork closely with Operations and Engineering to ensure quick circuit activationCorrespond with customers with ticket updates and advanced technical support
Requirements
JOB REQUIREMENTS:
Desired3 years' experience in Network Engineering2 to 3 years' experience working in an NOC environment in the telecommunications industry.Strong communications skillsFiber optic fundamentalsMulti-task and maintain composure.Experience performing circuit testing procedures and test equipment.Nokia, ADVA, Ekinops and MRV experienceRequired
3 to 5 years in Telecommunications or equivalent Technical TrainingHigh school diploma or equivalentStrong communications skillsStrong MPLS knowledgeDWDM fundamentalsMust be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.