Global Medical Response Inc
PC Maintenance Technician and Systems Administrator
Global Medical Response Inc, Denton, Texas, United States, 76205
Job Description:
PC Maintenance Technician and Systems AdminLocation:
Denton, TXWhy Choose GMR?
Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here youll embark in meaningful work that will make an impact on you and the customers we service. View our employees stories on how we provide care to the world at www.AtaMomentsNotice.com.The
PC Maintenance Technician and Systems Admin's
primary responsibility is to provide support and maintenance within the organizations desktop computing environment. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This also includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (Including but not limited to PCs, printers and scanners.) The
PC Maintenance Technician and Systems Admin
will troubleshoot problem areas in person, by telephone or via remote request, in a timely and accurate manner. Problem resolution may involve the use of diagnostics tools and hands on assistance at the desktop level.While this is a W-2 employee position from a compensation, employee policies and benefits perspective, this role supports all GMR subsidiaries and IT environments.
Summary
/
Responsibilities:Field incoming requests from Service Desk, end users directly and telephoneDocument pertinent information to effectively analyze, troubleshoot and resolve issuesAccess software updates and patches, driver updates, knowledge base articles, forums and frequently asked questions on the internet to effectively to aid in problem resolutionApply diagnostic tools when necessary to troubleshoot and resolve issuesEffectively record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolutionIdentify and learn appropriate software and hardware used and supported by the organizationPerform hands-on fixes at the desktop level, including installing and upgrading software, implementing local file backups, imaging and configuring systems and applicationsInstall, upgrade, support and troubleshoot printers, laptops, desktops and any other authorized peripheral equipmentTest fixes to ensure problem has been fully resolvedPerform post-resolution follow-ups to help desk requestsDevelop knowledge base articles from issues resolved to share with other IT personnelOther job duties as assigned
Qualifications:Education:High School diploma or equivalent and/or one (1) year work experience in related field required
Skills and Experience:Knowledge of basic computer hardwareExperience with desktop operating systems including Windows 7 and Windows 10Application support experience including but not limited to Microsoft Office and Office 365, Adobe, JavaFundamental understanding of a Microsoft Domain environment including Group Policy, DNS and DHCP along with other core Windows servicesProficient in support ticketing systems (ServiceNow experience is preferred)Ability to effectively prioritize and execute tasks in a fast paced, high-pressure environmentAbility to work in a team-oriented, collaborative environmentAbility to communicate effectively with a wide variety of people in a professional manner, face to face, on the phone and in writingThe application window for this position is anticipated to close on September 30, 2024.Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.?EEO Statement:Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.More Information about this Job:Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
PC Maintenance Technician and Systems AdminLocation:
Denton, TXWhy Choose GMR?
Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here youll embark in meaningful work that will make an impact on you and the customers we service. View our employees stories on how we provide care to the world at www.AtaMomentsNotice.com.The
PC Maintenance Technician and Systems Admin's
primary responsibility is to provide support and maintenance within the organizations desktop computing environment. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This also includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (Including but not limited to PCs, printers and scanners.) The
PC Maintenance Technician and Systems Admin
will troubleshoot problem areas in person, by telephone or via remote request, in a timely and accurate manner. Problem resolution may involve the use of diagnostics tools and hands on assistance at the desktop level.While this is a W-2 employee position from a compensation, employee policies and benefits perspective, this role supports all GMR subsidiaries and IT environments.
Summary
/
Responsibilities:Field incoming requests from Service Desk, end users directly and telephoneDocument pertinent information to effectively analyze, troubleshoot and resolve issuesAccess software updates and patches, driver updates, knowledge base articles, forums and frequently asked questions on the internet to effectively to aid in problem resolutionApply diagnostic tools when necessary to troubleshoot and resolve issuesEffectively record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolutionIdentify and learn appropriate software and hardware used and supported by the organizationPerform hands-on fixes at the desktop level, including installing and upgrading software, implementing local file backups, imaging and configuring systems and applicationsInstall, upgrade, support and troubleshoot printers, laptops, desktops and any other authorized peripheral equipmentTest fixes to ensure problem has been fully resolvedPerform post-resolution follow-ups to help desk requestsDevelop knowledge base articles from issues resolved to share with other IT personnelOther job duties as assigned
Qualifications:Education:High School diploma or equivalent and/or one (1) year work experience in related field required
Skills and Experience:Knowledge of basic computer hardwareExperience with desktop operating systems including Windows 7 and Windows 10Application support experience including but not limited to Microsoft Office and Office 365, Adobe, JavaFundamental understanding of a Microsoft Domain environment including Group Policy, DNS and DHCP along with other core Windows servicesProficient in support ticketing systems (ServiceNow experience is preferred)Ability to effectively prioritize and execute tasks in a fast paced, high-pressure environmentAbility to work in a team-oriented, collaborative environmentAbility to communicate effectively with a wide variety of people in a professional manner, face to face, on the phone and in writingThe application window for this position is anticipated to close on September 30, 2024.Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.?EEO Statement:Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.More Information about this Job:Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.