Fanatics
Technical Support Analyst
Fanatics, Riverview, Florida, us, 33568
Job Description
Position Overview
Positions at this level require one to three years' experience and successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are expected to perform a full range of duties with only occasional instruction or assistance. Positions at this level frequently work outside the immediate proximity of a supervisor with the
Knowledge of:Principles and practices of information systems as applied to a large and diversified public organizationMethods, materials, tools and equipment used in PC and midrange computer networking, repairs, and operationsPrinciples and practices of training program development and presentationPrinciples and practices of PC operation, maintenance and repairPrinciples and techniques used in interacting with PC usersPrinciples and practices of information systems as applied to a large and diversified public organizationPrinciples and practices of training program development and presentationSkill to:
Repair PCs and peripheralsSoftware Installation and repairNetwork Analysis and TroubleshootingITIL implementationAbility to:
Work cooperatively with users to provide basic direction and instruction with computer applicationsMaintain confidential data and informationAnalyze problems; identify alternative solutions, project consequences of proposed actionsCommunicate clearly and concisely, both orally and in writingAnalyze situations carefully and adopt effective courses of actionLearn to operate server hardware and softwareOperate and maintain Apple iOS and OSx hardwareOperate Windows based PC hardware and softwareExercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needsPerform highly skilled and complex PC maintenance, repair, analysis and testingPerform analysis testing and operations support for Windows 2008 R2 Active Directory and ExchangeUse independent judgment, initiative, and good human relations and problem solving skills in the application and follow through on decisionsEnsure compliance with and follow standard practices and procedures common to computer networking and information systems workEstablish, maintain, and foster positive and harmonious working relationships with those contacted in the course of workEducation & Experience Requirements
College degree, or Associate degree and 2 years related work experience, or High school diploma/equivalent and 3 years related work experience requiredExcellent verbal and written communication skillsExperience with handheld scanners, label printers, and other ruggedized equipment a plusStrong knowledge of Macintosh OS, Windows OS and MS Office productsStrong troubleshooting skillsAbility to stay calm in stressful situations, especially when dealing with demanding customers and/or upper managementAbility to handle multiple competing prioritiesAbility to work with minimal supervisionAbility to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locationsAbility to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.Experience with troubleshooting Printers (both network and stand alones)Able to solve network connectivity problems, understand TCP/IP protocols, and be able to let higher levels of support know specific technical issues in detailExperience with creation/management of Ghost images and other rapid deployment technologies is a plusBasic understanding of Active Directory administrative tasks including creating user and computer accountsA strong dedication to quality customer serviceGood analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requestsA+ and Network + Certifications preferredResponsible for all aspects of end-user PC provisioning including setup of hardware, software and peripheralsDiagnoses and resolves end-user network, VPN, WI-FI and local-area network access problemsAssists in creating documentation for self-service end-user support knowledge baseHelps install local area network cabling systems and equipment such as network interface cards, and switches
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
Position Overview
Positions at this level require one to three years' experience and successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are expected to perform a full range of duties with only occasional instruction or assistance. Positions at this level frequently work outside the immediate proximity of a supervisor with the
Knowledge of:Principles and practices of information systems as applied to a large and diversified public organizationMethods, materials, tools and equipment used in PC and midrange computer networking, repairs, and operationsPrinciples and practices of training program development and presentationPrinciples and practices of PC operation, maintenance and repairPrinciples and techniques used in interacting with PC usersPrinciples and practices of information systems as applied to a large and diversified public organizationPrinciples and practices of training program development and presentationSkill to:
Repair PCs and peripheralsSoftware Installation and repairNetwork Analysis and TroubleshootingITIL implementationAbility to:
Work cooperatively with users to provide basic direction and instruction with computer applicationsMaintain confidential data and informationAnalyze problems; identify alternative solutions, project consequences of proposed actionsCommunicate clearly and concisely, both orally and in writingAnalyze situations carefully and adopt effective courses of actionLearn to operate server hardware and softwareOperate and maintain Apple iOS and OSx hardwareOperate Windows based PC hardware and softwareExercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needsPerform highly skilled and complex PC maintenance, repair, analysis and testingPerform analysis testing and operations support for Windows 2008 R2 Active Directory and ExchangeUse independent judgment, initiative, and good human relations and problem solving skills in the application and follow through on decisionsEnsure compliance with and follow standard practices and procedures common to computer networking and information systems workEstablish, maintain, and foster positive and harmonious working relationships with those contacted in the course of workEducation & Experience Requirements
College degree, or Associate degree and 2 years related work experience, or High school diploma/equivalent and 3 years related work experience requiredExcellent verbal and written communication skillsExperience with handheld scanners, label printers, and other ruggedized equipment a plusStrong knowledge of Macintosh OS, Windows OS and MS Office productsStrong troubleshooting skillsAbility to stay calm in stressful situations, especially when dealing with demanding customers and/or upper managementAbility to handle multiple competing prioritiesAbility to work with minimal supervisionAbility to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locationsAbility to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.Experience with troubleshooting Printers (both network and stand alones)Able to solve network connectivity problems, understand TCP/IP protocols, and be able to let higher levels of support know specific technical issues in detailExperience with creation/management of Ghost images and other rapid deployment technologies is a plusBasic understanding of Active Directory administrative tasks including creating user and computer accountsA strong dedication to quality customer serviceGood analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requestsA+ and Network + Certifications preferredResponsible for all aspects of end-user PC provisioning including setup of hardware, software and peripheralsDiagnoses and resolves end-user network, VPN, WI-FI and local-area network access problemsAssists in creating documentation for self-service end-user support knowledge baseHelps install local area network cabling systems and equipment such as network interface cards, and switches
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).