Astute Technology Management
Senior Help Desk Technician
Astute Technology Management, Columbus, Ohio, United States, 43224
Overview
Position Title: Senior Help Desk Technician
Department: Services
Compensation Breakdown: 100% Service
Location: Columbus, Ohio
Regular Hours: 40 M-F 7am to 6pm EST
Pay Range: $25.00 to $29.00 Hourly
Full or Part Time: Full-time
Exempt or Non-Exempt: Exempt
PTO Classification: H1
Supervisory Position: No
Description
Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.Duties and Responsibilities
Respond to incoming support calls and emailsOpen/Work/Close Help Desk TicketsProvide escalated support for level 1 Help Desk techniciansWork closely with and assist Systems Engineer on client projectsProvide Our Clients with advanced Mobile Device, Desktop and Laptop SupportEfficiently Install/Configure Desktop (Windows and Mac) Operating SystemsMigrate User DataProvide Our Clients with Microsoft 365 Support and GuidanceTroubleshoot/Remediate Hardware, Software, Network and Printing IssuesFacilitate New Device Configuration onto Client NetworksComplete and Articulate Customer Network AuditsCreate Client Infrastructure DocumentationMinimum Qualifications
Minimum 4 Years of technical support experience with proven examples of increased technical responsibilityCustomer Service experienceBachelor of Science in Information Technology preferredCompTIA A+, CompTIA Network+, CompTIA Security+Experience resolving desktop/laptop issuesExperience resolving network issuesExperience with Windows 10/11Experience with Windows Server OSExperience with HyperV and VMWareProficient with Microsoft products (Microsoft 365, SharePoint Online, Exchange Online, SQL, etc.)Comfortable interacting with customersAbility to work on multiple tasks simultaneouslyBenefits100% Paid employee health care premium100% Paid employee AD&D, STD and LTD premiums401k or Roth with 4% company match, fully vested on eligibility (after 90 days)Low-cost dental and visionMonthly mobile phone allowancePTO and Flex Time
Position Title: Senior Help Desk Technician
Department: Services
Compensation Breakdown: 100% Service
Location: Columbus, Ohio
Regular Hours: 40 M-F 7am to 6pm EST
Pay Range: $25.00 to $29.00 Hourly
Full or Part Time: Full-time
Exempt or Non-Exempt: Exempt
PTO Classification: H1
Supervisory Position: No
Description
Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.Duties and Responsibilities
Respond to incoming support calls and emailsOpen/Work/Close Help Desk TicketsProvide escalated support for level 1 Help Desk techniciansWork closely with and assist Systems Engineer on client projectsProvide Our Clients with advanced Mobile Device, Desktop and Laptop SupportEfficiently Install/Configure Desktop (Windows and Mac) Operating SystemsMigrate User DataProvide Our Clients with Microsoft 365 Support and GuidanceTroubleshoot/Remediate Hardware, Software, Network and Printing IssuesFacilitate New Device Configuration onto Client NetworksComplete and Articulate Customer Network AuditsCreate Client Infrastructure DocumentationMinimum Qualifications
Minimum 4 Years of technical support experience with proven examples of increased technical responsibilityCustomer Service experienceBachelor of Science in Information Technology preferredCompTIA A+, CompTIA Network+, CompTIA Security+Experience resolving desktop/laptop issuesExperience resolving network issuesExperience with Windows 10/11Experience with Windows Server OSExperience with HyperV and VMWareProficient with Microsoft products (Microsoft 365, SharePoint Online, Exchange Online, SQL, etc.)Comfortable interacting with customersAbility to work on multiple tasks simultaneouslyBenefits100% Paid employee health care premium100% Paid employee AD&D, STD and LTD premiums401k or Roth with 4% company match, fully vested on eligibility (after 90 days)Low-cost dental and visionMonthly mobile phone allowancePTO and Flex Time