Kion Group AG
IT Support Specialist
Kion Group AG, Summerville, South Carolina, United States, 29485
Diagnose end-user technical issues in the areas of applications, operating systems, hardware, network connectivity and/or user issues.
What we offer:
Travel (drive) to multiple KION Group sites local to the Summerville, SC areaFollow a pre-defined process for setting up computersInstall or remove software as neededRespond to support calls and completing users software/hardware installationsPerform regular administrative functions to ensure appropriate access to end usersTasks and Qualifications:
QUALIFICATIONS:
Solid technical knowledge of personal computer hardware/software systems in a LAN/WAN environmentGood judgment and analytical ability essential for responding to support calls and completing users software/hardware installationsExcellent skills in dealing with unstructured problems that affect productivity of computer usersStrong ability to quickly learn and adapt to new technical conceptsStrong follow-up and organizational skillsProfessional manner in person, on the telephone, and via e-mail; excellent communications skillsAbility to establish and maintain a high level of user trust and confidence in the IT teams knowledge of and concern for the user's business needsSignificant experience in an IT support/technical environment, client/server platform or with personal computerMust be capable of lifting and carrying a min of 50lbsEDUCATION:
High school diploma or equivalentAssociate degree in Computer Technology a plusSUPERVISORY RESPONSIBILITIES :
None
What we offer:
Travel (drive) to multiple KION Group sites local to the Summerville, SC areaFollow a pre-defined process for setting up computersInstall or remove software as neededRespond to support calls and completing users software/hardware installationsPerform regular administrative functions to ensure appropriate access to end usersTasks and Qualifications:
QUALIFICATIONS:
Solid technical knowledge of personal computer hardware/software systems in a LAN/WAN environmentGood judgment and analytical ability essential for responding to support calls and completing users software/hardware installationsExcellent skills in dealing with unstructured problems that affect productivity of computer usersStrong ability to quickly learn and adapt to new technical conceptsStrong follow-up and organizational skillsProfessional manner in person, on the telephone, and via e-mail; excellent communications skillsAbility to establish and maintain a high level of user trust and confidence in the IT teams knowledge of and concern for the user's business needsSignificant experience in an IT support/technical environment, client/server platform or with personal computerMust be capable of lifting and carrying a min of 50lbsEDUCATION:
High school diploma or equivalentAssociate degree in Computer Technology a plusSUPERVISORY RESPONSIBILITIES :
None