Perrin
IT Help Desk Technician
Perrin, Comstock Park, Michigan, United States, 49321
Since 1995, Perrin Sportswear has led the way in the decorated apparel industry, setting high standards for quality and innovation. Based in Comstock Park, MI, our facility is where we design, decorate, warehouse, and distribute top-notch screen-printed and embroidered apparel. Our products are trusted by major destinations like Theme Parks, Zoos, Aquariums, Museums, Airports, National Parks, and Resort Marketplaces across the country.
Learn more about Perrin Sportswear at https://careers.perrinwear.com/
Ready to join our team? Check out the details about our open positions below and apply today to become a part of our industry-leading company!
Why You Should Work for Us:
Employee-Owned:
As an employee-owner, your contributions help grow the business, and in turn, your shares in our Employee Stock Ownership Plan (ESOP) increase. You'll earn stock just by being a valuable team member, sharing in the success we create together.Friendly and Inclusive:
Be part of a team that fosters a positive and inclusive work environment. We value collaboration and support each other's growth.401(k) Matching:
The company matches your contributions dollar-for-dollar up to 4% of your salary, helping you save for the future.Comprehensive Benefits:
Choose from two HSA medical plans, plus dental, vision, free life insurance, and options to buy additional life and disability insurance.On-Site Medical Services:
Access medical services at our HealthBar clinic conveniently located on-site.Perks and Discounts:
Enjoy reimbursements for gym memberships, discounts with select cell phone providers, and other great perks like major apparel discounts.Competitive Pay:
Your compensation will be aligned with your education, experience, and skills.Leadership Development:
Take advantage of our leadership development training program to advance your career.Career Paths:
Explore clear career paths and growth opportunities within the company.Job Summary:
This is a skilled
IT Help Desk Technician
position with a strong focus on hardware support. Provides technical assistance and support for general IT needs, specializing in hardware related issues, while ensuring our IT systems run smoothly. This role involves troubleshooting hardware and software problems, providing timely solutions, and maintaining a high level of customer service.
Essential Functions:
Serve as a point of contact for end users seeking technical assistance via phone, email, or in-person.Perform on-site troubleshooting of hardware issues, including desktops (PC and Mac), laptops, printers, and other peripherals.Diagnose and resolve hardware malfunctions, including component replacements and repairs.Work with internal team members and external vendors to resolve technical issues.Assist with hardware and software installations, configurations, and upgrades.Perform scheduled maintenance of IT equipment.Maintain an inventory of hardware equipment and manage hardware-related documentation.Provide accurate information on IT hardware products and services.Record events and problems and their resolution in logs.Follow up and update customer status and information.Pass on any feedback or suggestions from end users to the appropriate internal team.Identify and suggest possible improvements to procedures.Pull and terminate networking cable when needed.Requirements
Minimum of 2 years of proven experience as a help desk technician supporting a range of different technologies.Tech-savvy with working knowledge of hardware components, office automation products, and remote control tools.Experience supporting both Windows and MacOS
requiredExperience with Microsoft Office and Adobe Creative Suite.Good understanding of computer systems, mobile devices, and other tech products.Awareness of common cyber-security policies and procedures.Ability to diagnose and resolve hardware and software related technical issues.Excellent communication skills.Customer-oriented and cool-tempered.Proficiency in English.Demonstrated experience showing initiative to work through problems to find a good solution.Supervisory Responsibilities:
NonePhysical Requirements & Conditions
Ability to lift and carry up to 50 pounds.Ability to sit, stand, and walk for extended periods.Manual dexterity to handle tools and small components.Ability to crawl, bend, and reach into confined spaces.Good vision to read small print and work with tiny components.Work may involve both office environments and factory settings.Exposure to varying temperatures and noise levels in factory environments.May require wearing personal protective equipment (PPE) in certain areas.
How to Join Our Team:
Ready to be part of our dynamic team at Perrin Sportswear? If you're excited about contributing to a leading company in the decorated apparel industry and are eager to make an impact, we want to hear from you. Review the open positions listed above, check the requirements, and apply today to take the next step in your career with us. We look forward to seeing how you can contribute to our continued success!
Perrin Sportswear is an Equal Opportunity Employer and is proud to be a Veteran and First Responder Friendly Employer.
Salary Description
$50,000 - $65,000
Learn more about Perrin Sportswear at https://careers.perrinwear.com/
Ready to join our team? Check out the details about our open positions below and apply today to become a part of our industry-leading company!
Why You Should Work for Us:
Employee-Owned:
As an employee-owner, your contributions help grow the business, and in turn, your shares in our Employee Stock Ownership Plan (ESOP) increase. You'll earn stock just by being a valuable team member, sharing in the success we create together.Friendly and Inclusive:
Be part of a team that fosters a positive and inclusive work environment. We value collaboration and support each other's growth.401(k) Matching:
The company matches your contributions dollar-for-dollar up to 4% of your salary, helping you save for the future.Comprehensive Benefits:
Choose from two HSA medical plans, plus dental, vision, free life insurance, and options to buy additional life and disability insurance.On-Site Medical Services:
Access medical services at our HealthBar clinic conveniently located on-site.Perks and Discounts:
Enjoy reimbursements for gym memberships, discounts with select cell phone providers, and other great perks like major apparel discounts.Competitive Pay:
Your compensation will be aligned with your education, experience, and skills.Leadership Development:
Take advantage of our leadership development training program to advance your career.Career Paths:
Explore clear career paths and growth opportunities within the company.Job Summary:
This is a skilled
IT Help Desk Technician
position with a strong focus on hardware support. Provides technical assistance and support for general IT needs, specializing in hardware related issues, while ensuring our IT systems run smoothly. This role involves troubleshooting hardware and software problems, providing timely solutions, and maintaining a high level of customer service.
Essential Functions:
Serve as a point of contact for end users seeking technical assistance via phone, email, or in-person.Perform on-site troubleshooting of hardware issues, including desktops (PC and Mac), laptops, printers, and other peripherals.Diagnose and resolve hardware malfunctions, including component replacements and repairs.Work with internal team members and external vendors to resolve technical issues.Assist with hardware and software installations, configurations, and upgrades.Perform scheduled maintenance of IT equipment.Maintain an inventory of hardware equipment and manage hardware-related documentation.Provide accurate information on IT hardware products and services.Record events and problems and their resolution in logs.Follow up and update customer status and information.Pass on any feedback or suggestions from end users to the appropriate internal team.Identify and suggest possible improvements to procedures.Pull and terminate networking cable when needed.Requirements
Minimum of 2 years of proven experience as a help desk technician supporting a range of different technologies.Tech-savvy with working knowledge of hardware components, office automation products, and remote control tools.Experience supporting both Windows and MacOS
requiredExperience with Microsoft Office and Adobe Creative Suite.Good understanding of computer systems, mobile devices, and other tech products.Awareness of common cyber-security policies and procedures.Ability to diagnose and resolve hardware and software related technical issues.Excellent communication skills.Customer-oriented and cool-tempered.Proficiency in English.Demonstrated experience showing initiative to work through problems to find a good solution.Supervisory Responsibilities:
NonePhysical Requirements & Conditions
Ability to lift and carry up to 50 pounds.Ability to sit, stand, and walk for extended periods.Manual dexterity to handle tools and small components.Ability to crawl, bend, and reach into confined spaces.Good vision to read small print and work with tiny components.Work may involve both office environments and factory settings.Exposure to varying temperatures and noise levels in factory environments.May require wearing personal protective equipment (PPE) in certain areas.
How to Join Our Team:
Ready to be part of our dynamic team at Perrin Sportswear? If you're excited about contributing to a leading company in the decorated apparel industry and are eager to make an impact, we want to hear from you. Review the open positions listed above, check the requirements, and apply today to take the next step in your career with us. We look forward to seeing how you can contribute to our continued success!
Perrin Sportswear is an Equal Opportunity Employer and is proud to be a Veteran and First Responder Friendly Employer.
Salary Description
$50,000 - $65,000