College of Charleston
IT Service Desk Technician
College of Charleston, Charleston, South Carolina, United States, 29408
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POSTING INFORMATION
Internal Title
IT Service Desk Technician
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
4
Department
IT Support Services
Job Purpose
The IT Service Desk Technician answers chat, email, telephones, and assists walkup clients. Provides campus-wide, complex and varied hardware and software support to faculty, staff, and students at the College of Charleston. Provides hands-on, expert level hardware and software support.
Minimum Requirements
Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Proficient knowledge with PCs, MACs, Network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet,TCP/IP, wireless and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.
Additional Comments Regarding Position
POSTING INFORMATION
Internal Title
IT Service Desk Technician
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
4
Department
IT Support Services
Job Purpose
The IT Service Desk Technician answers chat, email, telephones, and assists walkup clients. Provides campus-wide, complex and varied hardware and software support to faculty, staff, and students at the College of Charleston. Provides hands-on, expert level hardware and software support.
Minimum Requirements
Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Proficient knowledge with PCs, MACs, Network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet,TCP/IP, wireless and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.
Additional Comments Regarding Position