MWH Constructors
IT Support Analyst
MWH Constructors, Broomfield, Colorado, United States, 80020
MWH Constructors, Inc. ("MWH") , a global leader in the heavy civil construction of water/wastewater infrastructure, is currently seeking an
IT Support Analyst
to support our projects.Essential FunctionsTroubleshoots and resolves IT issues via phone, web, and in-person channels.Ensure all incidents are resolved against Service Level Agreements (SLAs).Partners with IT and business personnel to discuss the impact of incidents on products and services.Proactively learns and trains other staff members on new product and service technologies.Will also engage and be responsible for the following:EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.M365 Administration - User/Group accounts, Exchange Online, Teams, SharePoint, etc.Hardware Management - endpoint devices.Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365PrinterCloud Administration - print server administrationSharePoint AdministrationRemote Support Tools Administration - Zoho, Intel vPro, RDPApple Business Manager Administration - iPad managementSoftware License ManagementOffice/site deployments - implementation and management
Basic QualificationsFour-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.Minimum 2 years' experience in IT support, business analyst, or system admin role.Proficient in MS Office Suite.Microsoft M365 Platform/Product Administration.Must be service minded with strong customer service skills.Ability to prioritize and quickly resolve issues.Excellent analytical and problem-solving skills.Effective prioritization and project management.Experience with incident troubleshooting and escalation.
CompensationThe anticipated hourly rate for this position is between $30-37/hr., based on experience.
BenefitsGroup health & welfare benefits including options for medical, dental and vision100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health AdvocateVoluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnityFlexible Time Off Program (includes vacation and personal time)Paid Sick and Safe LeavePaid Parental Leave Program10 Paid Holidays401(k) Plan (company matching contributions up to 4%).Employee Referral Program
MWH Constructors
is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities,
MWH Constructors
provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.Equal Opportunity Employer, including disabled and veterans.Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment
IT Support Analyst
to support our projects.Essential FunctionsTroubleshoots and resolves IT issues via phone, web, and in-person channels.Ensure all incidents are resolved against Service Level Agreements (SLAs).Partners with IT and business personnel to discuss the impact of incidents on products and services.Proactively learns and trains other staff members on new product and service technologies.Will also engage and be responsible for the following:EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.M365 Administration - User/Group accounts, Exchange Online, Teams, SharePoint, etc.Hardware Management - endpoint devices.Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365PrinterCloud Administration - print server administrationSharePoint AdministrationRemote Support Tools Administration - Zoho, Intel vPro, RDPApple Business Manager Administration - iPad managementSoftware License ManagementOffice/site deployments - implementation and management
Basic QualificationsFour-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.Minimum 2 years' experience in IT support, business analyst, or system admin role.Proficient in MS Office Suite.Microsoft M365 Platform/Product Administration.Must be service minded with strong customer service skills.Ability to prioritize and quickly resolve issues.Excellent analytical and problem-solving skills.Effective prioritization and project management.Experience with incident troubleshooting and escalation.
CompensationThe anticipated hourly rate for this position is between $30-37/hr., based on experience.
BenefitsGroup health & welfare benefits including options for medical, dental and vision100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health AdvocateVoluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnityFlexible Time Off Program (includes vacation and personal time)Paid Sick and Safe LeavePaid Parental Leave Program10 Paid Holidays401(k) Plan (company matching contributions up to 4%).Employee Referral Program
MWH Constructors
is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities,
MWH Constructors
provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.Equal Opportunity Employer, including disabled and veterans.Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment