Moebius Solutions
DoD System Support Specialist
Moebius Solutions, San Diego, California, United States, 92189
Moebius Solutions, Inc. specializes in advanced software, middleware, and integration platforms for the U.S. Department of Defense and Commercial clients.
We are looking for a full-time
Department of Defense (DoD) System Support Specialist
to join our team of 100+ employees in San Diego, CA. Our small-scale structure provides the flexibility and support needed to strengthen your skills while gaining dynamic hands-on experience with new technologies.
Moebius Solutions is seeking strong candidates who are interested in solving real-world software development problems. Our employees are involved in all aspects of the development lifecycle-planning, development, testing, installation, and supporting live systems-and you could be, too.
We make employee happiness a key priority by offering a very generous compensation and benefits package, which includes the following:
Competitive SalaryAdjustable working schedule to accommodate work/life balance.Paid Time Off & Floating HolidaysMedical, Vision, Dental, Life & Long-Term Disability Insurance401(k) Retirement planning, with up to 4% matching and immediate vesting.Educational Assistance ProgramEmployee Volunteer ProgramSalary:
$68,000 - $85,000 annually, depending on relevant professional experience.
Position Classification and Schedule:
Exempt, full-time. Eligible for a hybrid schedule after a two-month training period. San Diego, CA candidates only.
Target start date:
September 2024
Position Summary:
DoD System Support Specialist
offers end users daily support within our autonomous and collaborative setting. They will troubleshoot technical problems remotely and assist in resolving them. Given the high level of customer interaction, essential qualities for this role include patience, effective communication, and strong problem-solving skills. This position involves continuous System support and direct client interaction.
The ideal candidate has an
active security clearance , is located in
San Diego, CA , possesses one or more years of professional experience, and is willing to work at the office (zip code 92130) and the lab as required (at least twice a week). Candidates should be enthusiastic about learning and acquiring industry experience from the basics, as the field is highly specialized.
Duties:
Performs system testing and integrates site enhancements, features, and bug fixes.Assists customers with account administration issues and provides user support by troubleshooting technical issues.Performs technical writing, project and task management, release management, and sustainment.Monitors, analyzes, and executes account requests for the System, including verifying credentials for using the System.Provides day-to-day customer support for end users. Offers customer service to resolve technical issues and document feedback.Assist customers in resolving and troubleshooting technical issues.Other duties as assigned.Required Qualifications:
Must be a U.S. Citizen with an active security clearance at the time of hire.Must be willing and able to work at the classified lab and attend meetings as required.Proficient in using Microsoft tools such as Word, Excel, and PowerPoint.Prior professional experience as a Computer User Support Specialist or similar technical support role.High-school diploma with at least one year of relevant professional experience or a technical bachelor's degree.Must have reliable transportation to work.Although there is some flexibility, employees generally work Monday through Friday, 40 hours per week during the core hours, 7:00 a.m. - 6:00 p.m. PST.
**Please, no recruiters or staffing agencies.
Moebius Solutions, Inc. is an Equal Opportunity Employer. To review our complete Equal Employment Opportunity (EEO) and Affirmative Action Policy, click here.
We are looking for a full-time
Department of Defense (DoD) System Support Specialist
to join our team of 100+ employees in San Diego, CA. Our small-scale structure provides the flexibility and support needed to strengthen your skills while gaining dynamic hands-on experience with new technologies.
Moebius Solutions is seeking strong candidates who are interested in solving real-world software development problems. Our employees are involved in all aspects of the development lifecycle-planning, development, testing, installation, and supporting live systems-and you could be, too.
We make employee happiness a key priority by offering a very generous compensation and benefits package, which includes the following:
Competitive SalaryAdjustable working schedule to accommodate work/life balance.Paid Time Off & Floating HolidaysMedical, Vision, Dental, Life & Long-Term Disability Insurance401(k) Retirement planning, with up to 4% matching and immediate vesting.Educational Assistance ProgramEmployee Volunteer ProgramSalary:
$68,000 - $85,000 annually, depending on relevant professional experience.
Position Classification and Schedule:
Exempt, full-time. Eligible for a hybrid schedule after a two-month training period. San Diego, CA candidates only.
Target start date:
September 2024
Position Summary:
DoD System Support Specialist
offers end users daily support within our autonomous and collaborative setting. They will troubleshoot technical problems remotely and assist in resolving them. Given the high level of customer interaction, essential qualities for this role include patience, effective communication, and strong problem-solving skills. This position involves continuous System support and direct client interaction.
The ideal candidate has an
active security clearance , is located in
San Diego, CA , possesses one or more years of professional experience, and is willing to work at the office (zip code 92130) and the lab as required (at least twice a week). Candidates should be enthusiastic about learning and acquiring industry experience from the basics, as the field is highly specialized.
Duties:
Performs system testing and integrates site enhancements, features, and bug fixes.Assists customers with account administration issues and provides user support by troubleshooting technical issues.Performs technical writing, project and task management, release management, and sustainment.Monitors, analyzes, and executes account requests for the System, including verifying credentials for using the System.Provides day-to-day customer support for end users. Offers customer service to resolve technical issues and document feedback.Assist customers in resolving and troubleshooting technical issues.Other duties as assigned.Required Qualifications:
Must be a U.S. Citizen with an active security clearance at the time of hire.Must be willing and able to work at the classified lab and attend meetings as required.Proficient in using Microsoft tools such as Word, Excel, and PowerPoint.Prior professional experience as a Computer User Support Specialist or similar technical support role.High-school diploma with at least one year of relevant professional experience or a technical bachelor's degree.Must have reliable transportation to work.Although there is some flexibility, employees generally work Monday through Friday, 40 hours per week during the core hours, 7:00 a.m. - 6:00 p.m. PST.
**Please, no recruiters or staffing agencies.
Moebius Solutions, Inc. is an Equal Opportunity Employer. To review our complete Equal Employment Opportunity (EEO) and Affirmative Action Policy, click here.