Ciber
Desktop Support - EUC - Junior
Ciber, Binghamton, New York, United States, 13903
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Title: Desktop Engineer
Job Summary:
Desktop Engineer EUC Support Analyst, Workplace Computing will support in maintaining, analyzing, troubleshooting, and repairing computer systems, software/hardware, and peripherals. Part of a team providing support to end users for EUC support for the hospital and staff). The Desktop Engineerdocuments, maintains, upgrades and/or replaces hardware and software systems in the field as required. They will work together with the Help Desk and Infrastructure Operations staff as appropriate to determine and resolve problems received from clients via the ticketing system.
Education:
A Baccalaureate Degree or degree from an accredited college or university; ORAn Associate degree from an accredited college or university and a minimum of one year work experience; ORA satisfactory combination of education, training, and experience.Certifications in desktop support or similar sectors, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is preferred.Experience:
Experience in a desktop support services team.Outstanding organizational skills and high attention to detail.Problem solving/ troubleshooting.Communicate clearly and with transparency and articulate ideas effectively.Demonstrated ability to explain technical concepts to nontechnical people.Ability to multitask, self-prioritize and work under pressure.Knowledge of Windows operating systems, hardware, software, and networking is required.Working knowledge of Windows, Linux, and Mac OS environments.Knowledge of SaaS (Software as a Service) and other software hosting protocols.Essential Functions:
Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, printers, and peripheral hardware. Will also perform preventative maintenance on hardware.Accountable for giving accurate and appropriate service to end users at assigned hospital facility.Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operating procedures.Will ensure that all requests from user are logged and proper procedures are followed.Responsible for maintaining ticket status and resolution information in BMC Footprints ticketing system.Accountable for meeting established performance metrics which will be used in performance evaluations.Will use knowledge of testing and distributing security patches to clients on a regular basis.Regularly tasked with installing, repairing, and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms.Other responsibilities as assigned.Other Duties:
Outstanding problem-solving and multitasking abilities.Excellent written and oral communication abilities.A good problem-solving and critical-thinking ability.Capable of working both individually and in groups.Customer service that is timely, friendly, and professional.Integrity and commitment to HTC's missionExcellent written and oral communication skillsHigh level of flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple prioritiesParticipation in On-Call rotation.Quality Statement:
A goal of this position is to ensure that all contacts and customers receive quality services. The staff must be willing to participate in the quality improvement process, including but not limited to:
Identifying areas in which the quality improvement process can be applied.Collecting and organizing quality measurement data.Participating on Quality Teams.
For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Title: Desktop Engineer
Job Summary:
Desktop Engineer EUC Support Analyst, Workplace Computing will support in maintaining, analyzing, troubleshooting, and repairing computer systems, software/hardware, and peripherals. Part of a team providing support to end users for EUC support for the hospital and staff). The Desktop Engineerdocuments, maintains, upgrades and/or replaces hardware and software systems in the field as required. They will work together with the Help Desk and Infrastructure Operations staff as appropriate to determine and resolve problems received from clients via the ticketing system.
Education:
A Baccalaureate Degree or degree from an accredited college or university; ORAn Associate degree from an accredited college or university and a minimum of one year work experience; ORA satisfactory combination of education, training, and experience.Certifications in desktop support or similar sectors, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is preferred.Experience:
Experience in a desktop support services team.Outstanding organizational skills and high attention to detail.Problem solving/ troubleshooting.Communicate clearly and with transparency and articulate ideas effectively.Demonstrated ability to explain technical concepts to nontechnical people.Ability to multitask, self-prioritize and work under pressure.Knowledge of Windows operating systems, hardware, software, and networking is required.Working knowledge of Windows, Linux, and Mac OS environments.Knowledge of SaaS (Software as a Service) and other software hosting protocols.Essential Functions:
Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, printers, and peripheral hardware. Will also perform preventative maintenance on hardware.Accountable for giving accurate and appropriate service to end users at assigned hospital facility.Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operating procedures.Will ensure that all requests from user are logged and proper procedures are followed.Responsible for maintaining ticket status and resolution information in BMC Footprints ticketing system.Accountable for meeting established performance metrics which will be used in performance evaluations.Will use knowledge of testing and distributing security patches to clients on a regular basis.Regularly tasked with installing, repairing, and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms.Other responsibilities as assigned.Other Duties:
Outstanding problem-solving and multitasking abilities.Excellent written and oral communication abilities.A good problem-solving and critical-thinking ability.Capable of working both individually and in groups.Customer service that is timely, friendly, and professional.Integrity and commitment to HTC's missionExcellent written and oral communication skillsHigh level of flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple prioritiesParticipation in On-Call rotation.Quality Statement:
A goal of this position is to ensure that all contacts and customers receive quality services. The staff must be willing to participate in the quality improvement process, including but not limited to:
Identifying areas in which the quality improvement process can be applied.Collecting and organizing quality measurement data.Participating on Quality Teams.
For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.