Computacenter AG & Co. oHG
Lead Engineer
Computacenter AG & Co. oHG, San Francisco, California, United States, 94199
About the role
What you'll do
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Perform a complex range of technical work activities either remotely or at customer sites to meet business and customer requirements.
Coordinate teams delivering basic work packages in line with company processes to meet business and customer requirements.
Provide Technical Leadership in various defined areas of expertise.
Document and report on work completed to ensure compliance with company and customer procedures.
Contribute to the development of technical procedures and standards to meet business and customer requirements.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
Evaluate escalations and resolve appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure a consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Act as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practices.
Liaise with partners/other functions to ensure that the team has the right tools and processes to complete their duties.
Participate in testing customer/internal tools, systems, processes as part of Service Introduction/Service Improvement.
Ensure that all the team comply with client & Computacenter security and company policies.
Drive service to successfully achieve SLAs and achieve high customer satisfaction.
Lead the team by example and by integrating & demonstrating the Computacenter core values into everyday mindset and speech.
Embrace and support Computacenter’s mission and core values.
What you have
Legally eligible to work in the United States.
BA or equivalent technical school degree preferred or equivalent experience; industry certifications a plus.
Demonstrates analytical and systematic approach to resolving complex problems and assignments.
Takes initiative in identifying and negotiating appropriate development opportunities.
Able to define and follow instructions and procedures.
Proven experience in IT Service environment.
Demonstrates the ability to absorb and apply technical information.
Uses a broad range of information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
Ideally certified in appropriate technologies to support business strategy.
Demonstrates an organized approach to work.
Demonstrates ability to engage and influence on complex issues at all levels, both internally and customer-facing.
Proven ability to work under pressure and to tight deadlines.
Demonstrates effective interpersonal, literacy, and numeracy skills.
Demonstrates awareness of health and safety at work.
Customer Service Orientation.
Functional Job Knowledge.
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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What you'll do
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Perform a complex range of technical work activities either remotely or at customer sites to meet business and customer requirements.
Coordinate teams delivering basic work packages in line with company processes to meet business and customer requirements.
Provide Technical Leadership in various defined areas of expertise.
Document and report on work completed to ensure compliance with company and customer procedures.
Contribute to the development of technical procedures and standards to meet business and customer requirements.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
Evaluate escalations and resolve appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure a consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Act as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practices.
Liaise with partners/other functions to ensure that the team has the right tools and processes to complete their duties.
Participate in testing customer/internal tools, systems, processes as part of Service Introduction/Service Improvement.
Ensure that all the team comply with client & Computacenter security and company policies.
Drive service to successfully achieve SLAs and achieve high customer satisfaction.
Lead the team by example and by integrating & demonstrating the Computacenter core values into everyday mindset and speech.
Embrace and support Computacenter’s mission and core values.
What you have
Legally eligible to work in the United States.
BA or equivalent technical school degree preferred or equivalent experience; industry certifications a plus.
Demonstrates analytical and systematic approach to resolving complex problems and assignments.
Takes initiative in identifying and negotiating appropriate development opportunities.
Able to define and follow instructions and procedures.
Proven experience in IT Service environment.
Demonstrates the ability to absorb and apply technical information.
Uses a broad range of information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
Ideally certified in appropriate technologies to support business strategy.
Demonstrates an organized approach to work.
Demonstrates ability to engage and influence on complex issues at all levels, both internally and customer-facing.
Proven ability to work under pressure and to tight deadlines.
Demonstrates effective interpersonal, literacy, and numeracy skills.
Demonstrates awareness of health and safety at work.
Customer Service Orientation.
Functional Job Knowledge.
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
#J-18808-Ljbffr