Reading Partners
Community Engagement Associate - Baltimore
Reading Partners, Baltimore, Maryland, United States, 21276
Community Engagement Associate
Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service.
Watch this video
to learn more about Reading Partners.
The high level:The Community Engagement Associate (CEA) is part of an energetic team of leaders working together to leverage Reading Partners’ mission in the community. The Community Engagement Associate’s main role is to implement and support key volunteer and AmeriCorps recruitment strategies, including community engagement partnership development and overall community outreach. Reporting directly to the Community Engagement Director (CED), the Community Engagement Associate works collaboratively with internal and external stakeholders to contribute to the region’s success in reaching or exceeding volunteer recruitment goals, increasing Reading Partners Baltimore brand awareness, and sustainably expanding the volunteer community with diverse, dedicated tutors. The Community Engagement Associate leads and supports a variety of other regional initiatives, including communications and marketing, fundraising event operations, and more. The Community Engagement Associate is relationship-focused, is goal-oriented, and is excited by both higher-level and on-the-ground work.
What you’ll do:Implement and lead project management of all community-based volunteer recruitment strategies
Perform direct community outreach efforts that generate weekly volunteer tutors, increase brand awareness, and increase collaborative opportunities throughout the region.
Role model organization standards as a brand ambassador in the community, from facilitating engaging information sessions to representing Reading Partners at community events.
Maintain excellent volunteer and partnership records through the Salesforce database.
Manage a diverse portfolio of new and existing community partners and their associated volunteers to meet and support regional goals.
Lead ongoing cultivation and stewardship for partnerships, including implementing year-over-year sustainable retention growth plans.
Collaborate with internal team members to encourage deepened engagement from existing and new partners across organizational opportunities (including donations, events, promotion, etc.).
Support the recruitment, hiring and training of Reading Partners AmeriCorps members toward successfully reaching or exceeding volunteer recruitment, retention, and training goals.
Support volunteer and donor communications
Lead content strategy and execution for regional social media presence (Facebook, Instagram, Twitter/X)
Collaborate with internal team members and national marketing team to develop and implement compelling social media campaigns that drive engagement.
Support the creation of engaging newsletters and email communications to stakeholders
Support marketing efforts to engage stakeholders in our spring fundraising event
Use Canva and other platforms to create regional volunteer recruitment and engagement collateral materials to support team needs and requests.
Positively impact all aspects of the volunteer experience
Act as a strong advocate for Reading Partners Baltimore programming inside and outside of the organization
Remain up to date and ensure ongoing learning around best industry practices
Provide excellent service to Reading Partners volunteers during recruitment, onboarding, and engagement activities, ensuring 90% volunteer satisfaction rate.
Serve as a Reading Partners weekly tutor to understand the volunteer experience and support a student (or two)
Collaborate closely with all departments at Reading Partners Baltimore and with national team members to drive towards meeting regional student, volunteer, and development goals
Prepare for and participate in all staff engagement opportunities
Engage across departments through information sharing and collaboration
Work closely with the Community Engagement Director to ensure strong overall progress toward goals, team culture, and ongoing professional development opportunities
Other duties as assigned.
How you’ll do it:Relationship Development & Collaboration:
Leverage existing relationships and build new transformational relationships in the community and with partners. Establish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders toward development, community engagement, and program goals. Celebrate wins with all stakeholders.
Communication:
Demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies. Serve as an external face for the literacy movement representing the organization at meetings and community events. Provide excellent customer service to partners and volunteers. Have a high level of comfort with public speaking, and an ability to effectively communicate with a variety of audiences.
Project Management:
Demonstrate a strong ability to prioritize, and create processes and systems to balance multiple competing priorities. Consider all stakeholders and implications in projects that are cross-functional. Be able to manage a portfolio of community partners and volunteers.
Innovative Thinking:
Demonstrate a high level of comfort with ambiguity and an ability to create order. Demonstrate an aptitude for framing problems as opportunities and remaining positive and goal-oriented in the face of competition for time and resources.
What we offer:Reading Partners’ compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer - therefore we do not engage in salary negotiations.
This is a full-time, non-exempt, hourly position. The pay range for this position is $25.50 - $30.01 for Baltimore.
We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an Employee Assistance Program (EAP), and currently a 403(b) match option.
Ten(10) vacation days with twelve (12) sick days.
In addition to paid holidays, we close our offices for one week in early July and between Christmas and New Year's Day. This totals another two(2) weeks of paid time off.
Professional development reimbursement funds up to $1,000 per year.
We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.
The other things you need to know:
Travel: This position travels regularly throughout the greater Baltimore area.
What’s Next?
If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role. Please include your salary needs.
Resume
Qualifications
About you!You’ll be successful in this role if you:
Have 2+ years of progressive experience in customer service, marketing, client management, volunteer management, community organizing, or similar field
Possess a natural ability and passion for connecting people to resources, and resources to people
Demonstrate knowledge of the Baltimore education landscape and/or the broader community
Have strong public speaking skills
Have database management experience and some level of comfort with Google Apps, Canva, ActOn, and/or Salesforce
Have experience working with diverse communities
Ability to work independently with minimum supervision
Boast a deep belief in our mission
Root your work in our
core values
Access to reliable transportation to travel within Baltimore City on a daily basis
Have flexibility and adaptability in work style and work schedule, including some night and weekend time
Can prove eligibility to work in the US legally
A Bachelor’s Degree or equivalent experience
Bonus points if you:
Are an AmeriCorps, Peace Corps, or other national service alum/alumna
#J-18808-Ljbffr
Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service.
Watch this video
to learn more about Reading Partners.
The high level:The Community Engagement Associate (CEA) is part of an energetic team of leaders working together to leverage Reading Partners’ mission in the community. The Community Engagement Associate’s main role is to implement and support key volunteer and AmeriCorps recruitment strategies, including community engagement partnership development and overall community outreach. Reporting directly to the Community Engagement Director (CED), the Community Engagement Associate works collaboratively with internal and external stakeholders to contribute to the region’s success in reaching or exceeding volunteer recruitment goals, increasing Reading Partners Baltimore brand awareness, and sustainably expanding the volunteer community with diverse, dedicated tutors. The Community Engagement Associate leads and supports a variety of other regional initiatives, including communications and marketing, fundraising event operations, and more. The Community Engagement Associate is relationship-focused, is goal-oriented, and is excited by both higher-level and on-the-ground work.
What you’ll do:Implement and lead project management of all community-based volunteer recruitment strategies
Perform direct community outreach efforts that generate weekly volunteer tutors, increase brand awareness, and increase collaborative opportunities throughout the region.
Role model organization standards as a brand ambassador in the community, from facilitating engaging information sessions to representing Reading Partners at community events.
Maintain excellent volunteer and partnership records through the Salesforce database.
Manage a diverse portfolio of new and existing community partners and their associated volunteers to meet and support regional goals.
Lead ongoing cultivation and stewardship for partnerships, including implementing year-over-year sustainable retention growth plans.
Collaborate with internal team members to encourage deepened engagement from existing and new partners across organizational opportunities (including donations, events, promotion, etc.).
Support the recruitment, hiring and training of Reading Partners AmeriCorps members toward successfully reaching or exceeding volunteer recruitment, retention, and training goals.
Support volunteer and donor communications
Lead content strategy and execution for regional social media presence (Facebook, Instagram, Twitter/X)
Collaborate with internal team members and national marketing team to develop and implement compelling social media campaigns that drive engagement.
Support the creation of engaging newsletters and email communications to stakeholders
Support marketing efforts to engage stakeholders in our spring fundraising event
Use Canva and other platforms to create regional volunteer recruitment and engagement collateral materials to support team needs and requests.
Positively impact all aspects of the volunteer experience
Act as a strong advocate for Reading Partners Baltimore programming inside and outside of the organization
Remain up to date and ensure ongoing learning around best industry practices
Provide excellent service to Reading Partners volunteers during recruitment, onboarding, and engagement activities, ensuring 90% volunteer satisfaction rate.
Serve as a Reading Partners weekly tutor to understand the volunteer experience and support a student (or two)
Collaborate closely with all departments at Reading Partners Baltimore and with national team members to drive towards meeting regional student, volunteer, and development goals
Prepare for and participate in all staff engagement opportunities
Engage across departments through information sharing and collaboration
Work closely with the Community Engagement Director to ensure strong overall progress toward goals, team culture, and ongoing professional development opportunities
Other duties as assigned.
How you’ll do it:Relationship Development & Collaboration:
Leverage existing relationships and build new transformational relationships in the community and with partners. Establish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders toward development, community engagement, and program goals. Celebrate wins with all stakeholders.
Communication:
Demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies. Serve as an external face for the literacy movement representing the organization at meetings and community events. Provide excellent customer service to partners and volunteers. Have a high level of comfort with public speaking, and an ability to effectively communicate with a variety of audiences.
Project Management:
Demonstrate a strong ability to prioritize, and create processes and systems to balance multiple competing priorities. Consider all stakeholders and implications in projects that are cross-functional. Be able to manage a portfolio of community partners and volunteers.
Innovative Thinking:
Demonstrate a high level of comfort with ambiguity and an ability to create order. Demonstrate an aptitude for framing problems as opportunities and remaining positive and goal-oriented in the face of competition for time and resources.
What we offer:Reading Partners’ compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer - therefore we do not engage in salary negotiations.
This is a full-time, non-exempt, hourly position. The pay range for this position is $25.50 - $30.01 for Baltimore.
We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an Employee Assistance Program (EAP), and currently a 403(b) match option.
Ten(10) vacation days with twelve (12) sick days.
In addition to paid holidays, we close our offices for one week in early July and between Christmas and New Year's Day. This totals another two(2) weeks of paid time off.
Professional development reimbursement funds up to $1,000 per year.
We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.
The other things you need to know:
Travel: This position travels regularly throughout the greater Baltimore area.
What’s Next?
If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role. Please include your salary needs.
Resume
Qualifications
About you!You’ll be successful in this role if you:
Have 2+ years of progressive experience in customer service, marketing, client management, volunteer management, community organizing, or similar field
Possess a natural ability and passion for connecting people to resources, and resources to people
Demonstrate knowledge of the Baltimore education landscape and/or the broader community
Have strong public speaking skills
Have database management experience and some level of comfort with Google Apps, Canva, ActOn, and/or Salesforce
Have experience working with diverse communities
Ability to work independently with minimum supervision
Boast a deep belief in our mission
Root your work in our
core values
Access to reliable transportation to travel within Baltimore City on a daily basis
Have flexibility and adaptability in work style and work schedule, including some night and weekend time
Can prove eligibility to work in the US legally
A Bachelor’s Degree or equivalent experience
Bonus points if you:
Are an AmeriCorps, Peace Corps, or other national service alum/alumna
#J-18808-Ljbffr