State of Tennessee
ELIGIBILITY COUNSELOR 1* -08272024-61046
State of Tennessee, Harriman, Tennessee, United States, 37748
Job Information
State of Tennessee Job Information
Opening Date/Time: 08/27/2024 12:00AM Central Time
Closing Date/Time: 09/09/2024 11:59PM Central Time
Salary (Monthly): $3,197.00 - $4,001.00
Salary (Annually): $38,364.00 - $48,012.00
Job Type: Full-Time
City, State Location: Harriman, TN
Department: Human Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, ROANE COUNTY
This is an on-site position
Qualifications
Education and experience:
Bachelor's degree.
Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.
OR
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.
Necessary Special Qualifications:
Applicants for this class must:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Overview
This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This class differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.
*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.
Responsibilities
Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria.
Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes.
Learns to calculate monthly income and expenses for accurate budgeting.
Learns to document information regarding verifications requested/received and benefits provided.
Learns to verify accuracy of information provided by customers.
Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.
Learns to assist customers with the application process and scheduling appointments.
Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services.
Learns to assess customer's strengths and consider their goals to aid in self-sufficiency.
Learns to develop and maintain partnerships with vendors and outside organizations.
Learns to identify benefits and services that may be available to customers and makes referrals as appropriate.
Competencies (KSA's)
Competent in understanding others while demonstrating an advanced ability to empathize with others.
Knowledgeable in basic mathematics.
Skilled in active listening and being organized and adaptable.
Skilled in making quality decisions and solving complex problems.
Ability to work independently and meet deadlines.
Ability to use inductive and deductive reasoning.
Ability to use Microsoft Office products and communicate effectively.
Tools & Equipment
General office equipment
Computer/laptop/tablet
Multifunctional Printer (print/scan/fax/copy)
#J-18808-Ljbffr
State of Tennessee Job Information
Opening Date/Time: 08/27/2024 12:00AM Central Time
Closing Date/Time: 09/09/2024 11:59PM Central Time
Salary (Monthly): $3,197.00 - $4,001.00
Salary (Annually): $38,364.00 - $48,012.00
Job Type: Full-Time
City, State Location: Harriman, TN
Department: Human Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, ROANE COUNTY
This is an on-site position
Qualifications
Education and experience:
Bachelor's degree.
Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.
OR
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.
Necessary Special Qualifications:
Applicants for this class must:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Overview
This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This class differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.
*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.
Responsibilities
Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria.
Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes.
Learns to calculate monthly income and expenses for accurate budgeting.
Learns to document information regarding verifications requested/received and benefits provided.
Learns to verify accuracy of information provided by customers.
Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.
Learns to assist customers with the application process and scheduling appointments.
Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services.
Learns to assess customer's strengths and consider their goals to aid in self-sufficiency.
Learns to develop and maintain partnerships with vendors and outside organizations.
Learns to identify benefits and services that may be available to customers and makes referrals as appropriate.
Competencies (KSA's)
Competent in understanding others while demonstrating an advanced ability to empathize with others.
Knowledgeable in basic mathematics.
Skilled in active listening and being organized and adaptable.
Skilled in making quality decisions and solving complex problems.
Ability to work independently and meet deadlines.
Ability to use inductive and deductive reasoning.
Ability to use Microsoft Office products and communicate effectively.
Tools & Equipment
General office equipment
Computer/laptop/tablet
Multifunctional Printer (print/scan/fax/copy)
#J-18808-Ljbffr