State of Tennessee
ELIGIBILITY COUNSELOR 1* -09032024-61168
State of Tennessee, Mc Kenzie, Tennessee, United States, 38201
Job InformationState of Tennessee Job InformationOpening Date/Time:
09/03/2024 12:00AM Central TimeClosing Date/Time:
09/09/2024 11:59PM Central TimeSalary (Monthly):
$3,197.00 - $4,001.00Salary (Annually):
$38,364.00 - $48,012.00Job Type:
Full-TimeCity, State Location:
McKenzie, TNDepartment:
Human ServicesLOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, CARROLL COUNTYThis is a hybrid positionQualificationsEducation and experience:
Bachelor's degree.Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.ORTwo years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.Necessary Special Qualifications:Complete a criminal history disclosure form in a manner approved by the appointing authority.Agree to release all records involving their criminal history to the appointing authority.Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.OverviewThis classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision.*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.ResponsibilitiesLearns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria.Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes.Learns to calculate monthly income and expenses to ensure accurate budgeting.Learns to document information regarding verifications requested/received, benefits and services provided, and other case-related activity.Learns to verify accuracy of information and verifications provided by customer.Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.Learns to assist customers with the application process and scheduling appointments.Learns to review and interpret program policy and explain eligibility and ongoing responsibilities.Learns to assess customer's strengths and consider their goals, desired outcomes, work activities, and supportive services.Learns to develop an individualized plan for employment and/or training.Learns to develop and maintain partnerships with vendors and outside organizations.Learns to identify benefits and services available to customers and makes referrals as appropriate.Competencies (KSA's)Competent in understanding others while demonstrating an advanced ability to emphasize with others.Knowledgeable in basic mathematics.Skilled in active listening and being organized and adaptable.Skilled in making quality decisions and solving complex problems.Ability to work independently and meet deadlines and departmental goals.Ability to use inductive and deductive reasoning.Ability to use Microsoft Office products and communicate effectively.Tools & EquipmentGeneral office equipmentComputer/laptop/tabletMultifunctional Printer (print/scan/fax/copy)
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09/03/2024 12:00AM Central TimeClosing Date/Time:
09/09/2024 11:59PM Central TimeSalary (Monthly):
$3,197.00 - $4,001.00Salary (Annually):
$38,364.00 - $48,012.00Job Type:
Full-TimeCity, State Location:
McKenzie, TNDepartment:
Human ServicesLOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, CARROLL COUNTYThis is a hybrid positionQualificationsEducation and experience:
Bachelor's degree.Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.ORTwo years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.Necessary Special Qualifications:Complete a criminal history disclosure form in a manner approved by the appointing authority.Agree to release all records involving their criminal history to the appointing authority.Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.OverviewThis classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision.*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.ResponsibilitiesLearns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria.Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes.Learns to calculate monthly income and expenses to ensure accurate budgeting.Learns to document information regarding verifications requested/received, benefits and services provided, and other case-related activity.Learns to verify accuracy of information and verifications provided by customer.Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.Learns to assist customers with the application process and scheduling appointments.Learns to review and interpret program policy and explain eligibility and ongoing responsibilities.Learns to assess customer's strengths and consider their goals, desired outcomes, work activities, and supportive services.Learns to develop an individualized plan for employment and/or training.Learns to develop and maintain partnerships with vendors and outside organizations.Learns to identify benefits and services available to customers and makes referrals as appropriate.Competencies (KSA's)Competent in understanding others while demonstrating an advanced ability to emphasize with others.Knowledgeable in basic mathematics.Skilled in active listening and being organized and adaptable.Skilled in making quality decisions and solving complex problems.Ability to work independently and meet deadlines and departmental goals.Ability to use inductive and deductive reasoning.Ability to use Microsoft Office products and communicate effectively.Tools & EquipmentGeneral office equipmentComputer/laptop/tabletMultifunctional Printer (print/scan/fax/copy)
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