State of Tennessee
DRIVER CONTROL MANAGER 1 - 08272024-61055
State of Tennessee, Nashville, Tennessee, United States,
Job InformationState of Tennessee Job InformationOpening Date/Time:
08/27/2024 12:00AM Central TimeClosing Date/Time:
09/09/2024 11:59PM Central TimeSalary (Monthly):
$3,958.00Salary (Annually):
$47,496.00Job Type:
Full-TimeCity, State Location:
Nashville, TNDepartment:
Safety and Homeland SecurityLOCATION OF (1) POSITION TO BE FILLED:
DEPARTMENT OF SAFETY AND HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTYQualificationsEducation and Experience:
Education equivalent to graduation from a standard high school AND experience equivalent to four years of supervisory (or higher) customer service work.Substitution of Education for Experience:
Additional coursework at an accredited college or university may be substituted for the required experience on a year-for-year basis to a maximum of two years.Necessary Special Qualifications:Complete a background clearance application which includes releasing all records involving any criminal history.Submit a fingerprint sample in a manner prescribed by the TBI.Agree to a fingerprint-based, name-based criminal history records check.Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49.Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Examination Method:
Education and Experience, 100%, for Preferred Service positions.OverviewSummary:
Under general supervision, is responsible for supervisory safety examination duties of considerable difficulty; and performs related work as required.Distinguishing Features:
This is the assistant manager level class in the Driver Control Managerial sub-series. The employee in this class is responsible for supervising a large staff of safety examiners.ResponsibilitiesMaking Decisions and Solving Problems:Obtains and examines all relevant information to assess validity of complaints to determine possible causes and resolutions.Resolve complaints, disputes, grievances, and conflicts to maintain a respectful and productive work environment in an expeditious manner.Resolves customer complaints or answers customers' questions regarding policy and procedures.Checks to ensure appropriate changes are made to resolve customer problems.Keeps records of customers interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.Teaching and Training Others:Provides on-going formal and informal training to employees, contracted staff, and customers to educate and inform them of program policies and procedures.Provide orientation to new employees and contracted staff through review of policies, procedures and job functions to establish clear expectations.Updating and Using Relevant Knowledge:Reads and understands changes to laws, rules, regulations, policies and procedures and applies changes to performance of job tasks.Attends training classes and/or maintains certifications as required.Competencies (KSA's)Competencies:Dealing with AmbiguityLearning on the FlyProblem SolvingCustomer FocusKnowledge:ClericalCustomer and Personal ServiceSkills:Active LearningCritical ThinkingAbilities:Deductive ReasoningWritten ComprehensionTools & EquipmentComputerCamera EquipmentMotor VehicleTN Driver StandardsState of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:A valid driver's licenseFor the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.Please include your Driver's License Information under the Licenses and Certifications section of your application.
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08/27/2024 12:00AM Central TimeClosing Date/Time:
09/09/2024 11:59PM Central TimeSalary (Monthly):
$3,958.00Salary (Annually):
$47,496.00Job Type:
Full-TimeCity, State Location:
Nashville, TNDepartment:
Safety and Homeland SecurityLOCATION OF (1) POSITION TO BE FILLED:
DEPARTMENT OF SAFETY AND HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTYQualificationsEducation and Experience:
Education equivalent to graduation from a standard high school AND experience equivalent to four years of supervisory (or higher) customer service work.Substitution of Education for Experience:
Additional coursework at an accredited college or university may be substituted for the required experience on a year-for-year basis to a maximum of two years.Necessary Special Qualifications:Complete a background clearance application which includes releasing all records involving any criminal history.Submit a fingerprint sample in a manner prescribed by the TBI.Agree to a fingerprint-based, name-based criminal history records check.Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49.Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49.Examination Method:
Education and Experience, 100%, for Preferred Service positions.OverviewSummary:
Under general supervision, is responsible for supervisory safety examination duties of considerable difficulty; and performs related work as required.Distinguishing Features:
This is the assistant manager level class in the Driver Control Managerial sub-series. The employee in this class is responsible for supervising a large staff of safety examiners.ResponsibilitiesMaking Decisions and Solving Problems:Obtains and examines all relevant information to assess validity of complaints to determine possible causes and resolutions.Resolve complaints, disputes, grievances, and conflicts to maintain a respectful and productive work environment in an expeditious manner.Resolves customer complaints or answers customers' questions regarding policy and procedures.Checks to ensure appropriate changes are made to resolve customer problems.Keeps records of customers interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.Teaching and Training Others:Provides on-going formal and informal training to employees, contracted staff, and customers to educate and inform them of program policies and procedures.Provide orientation to new employees and contracted staff through review of policies, procedures and job functions to establish clear expectations.Updating and Using Relevant Knowledge:Reads and understands changes to laws, rules, regulations, policies and procedures and applies changes to performance of job tasks.Attends training classes and/or maintains certifications as required.Competencies (KSA's)Competencies:Dealing with AmbiguityLearning on the FlyProblem SolvingCustomer FocusKnowledge:ClericalCustomer and Personal ServiceSkills:Active LearningCritical ThinkingAbilities:Deductive ReasoningWritten ComprehensionTools & EquipmentComputerCamera EquipmentMotor VehicleTN Driver StandardsState of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:A valid driver's licenseFor the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.Please include your Driver's License Information under the Licenses and Certifications section of your application.
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