University of California - San Francisco Campus and Health
Senior Unified Communications Services Engineer
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Senior Unified Communications Services Engineer
IT Voice SystemsFull Time80685BRJob Summary
The Senior Unified Communications Services Engineer will oversee the development of digital workplace communication solutions for the University, including the strategic design, implementation, and maintenance of systems and infrastructure. This will involve developing best-in-class standards and advising on existing and emerging communications technologies. The Senior Unified Communications Services Engineer will coordinate the engineering and technical support for infrastructure and services to ensure that systems are operating at peak efficiency. This role will also provide technical management, direction, and guidance to a team of engineers and partner with other Infrastructure Services teams to ensure that digital workplace communications services systems are operating at peak efficiency with minimal downtime. The Senior Unified Communications Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Senior Unified Communications Services Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.The salary range for this position is $105,900 - $225,900 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7+ years of experience working in one or more of the following fields: digital workplace communications, information technology, or network operations.Extensive experience supporting large-scale telephony implementations and upgrades and delivering reliable and quality service within a higher education environment.Advanced knowledge of voice and video applications and unified communications services networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, and firewalls).Extensive experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle).Strong written and verbal communication skills and ability to communicate complex technical ideas to a diverse community of colleagues and stakeholders.Ability to establish and advance positive working relationships with a diverse community of colleagues including team members, stakeholders, and customers.Advanced organizational skills and ability to balance competing priorities and deliver concurrent projects.Advanced problem-solving skills; ability to uncover the root of difficult problems and scope solutions based on knowledge of available resources and timelines.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and introduces innovations such as the incorporation of new technologies or processes.Preferred Qualifications
Cisco Certified Network Associate (CCNA)Significant hands-on experience with network transport, design, planning, and implementation.Strong knowledge of Zoom Digital Workplace Service and integration within a higher education environment.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
000545 COMM AND NETWORK TCHL ANL 4Job Category
Clinical Systems / IT ProfessionalsBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
#J-18808-Ljbffr
IT Voice SystemsFull Time80685BRJob Summary
The Senior Unified Communications Services Engineer will oversee the development of digital workplace communication solutions for the University, including the strategic design, implementation, and maintenance of systems and infrastructure. This will involve developing best-in-class standards and advising on existing and emerging communications technologies. The Senior Unified Communications Services Engineer will coordinate the engineering and technical support for infrastructure and services to ensure that systems are operating at peak efficiency. This role will also provide technical management, direction, and guidance to a team of engineers and partner with other Infrastructure Services teams to ensure that digital workplace communications services systems are operating at peak efficiency with minimal downtime. The Senior Unified Communications Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Senior Unified Communications Services Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.The salary range for this position is $105,900 - $225,900 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.5 to 7+ years of experience working in one or more of the following fields: digital workplace communications, information technology, or network operations.Extensive experience supporting large-scale telephony implementations and upgrades and delivering reliable and quality service within a higher education environment.Advanced knowledge of voice and video applications and unified communications services networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, and firewalls).Extensive experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle).Strong written and verbal communication skills and ability to communicate complex technical ideas to a diverse community of colleagues and stakeholders.Ability to establish and advance positive working relationships with a diverse community of colleagues including team members, stakeholders, and customers.Advanced organizational skills and ability to balance competing priorities and deliver concurrent projects.Advanced problem-solving skills; ability to uncover the root of difficult problems and scope solutions based on knowledge of available resources and timelines.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Thinks creatively and introduces innovations such as the incorporation of new technologies or processes.Preferred Qualifications
Cisco Certified Network Associate (CCNA)Significant hands-on experience with network transport, design, planning, and implementation.Strong knowledge of Zoom Digital Workplace Service and integration within a higher education environment.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
000545 COMM AND NETWORK TCHL ANL 4Job Category
Clinical Systems / IT ProfessionalsBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
#J-18808-Ljbffr