University of California - San Francisco Campus and Health
Unified Communications Services Engineer
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Unified Communications Services Engineer
IT Voice SystemsFull Time80616BRJob Summary
The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University's Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Unified Communications Services Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $84,400 - $180,000 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.3 to 5+ years Experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.Ability to perform complex analysis and take a lead role in the design, specification and installation of distribution and access electronics.Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters.Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.Strong organizational skills and ability to balance competing priorities and support concurrent projects.Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes.Preferred Qualifications
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)Experience supporting large-scale telephony implementations and upgrades.Experience supporting large-scale Zoom Digital Workplace Services and integrations.Demonstrated hands-on experience with network transport, design, planning, and implementation.Knowledge of voice applications and unified communications service networks.Experience with service management, asset management, and billing tools.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
007566 COMM AND NETWORK TCHL ANL 3Job Category
Clinical Systems / IT ProfessionalsBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
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IT Voice SystemsFull Time80616BRJob Summary
The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University's Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Unified Communications Services Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $84,400 - $180,000 (Annual Rate).Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems.Required Qualifications
Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.3 to 5+ years Experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.Ability to perform complex analysis and take a lead role in the design, specification and installation of distribution and access electronics.Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters.Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.Strong organizational skills and ability to balance competing priorities and support concurrent projects.Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes.Preferred Qualifications
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)Experience supporting large-scale telephony implementations and upgrades.Experience supporting large-scale Zoom Digital Workplace Services and integrations.Demonstrated hands-on experience with network transport, design, planning, and implementation.Knowledge of voice applications and unified communications service networks.Experience with service management, asset management, and billing tools.About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence.Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization
CampusJob Code and Payroll Title
007566 COMM AND NETWORK TCHL ANL 3Job Category
Clinical Systems / IT ProfessionalsBargaining Unit
99 - Policy-Covered (No Bargaining Unit)Employee Class
CareerPercentage
100%Location
Mission Center Building (SF), San Francisco, CAShift
DaysShift Length
8 HoursAdditional Shift Details
M-F, 9am-5pm, as required after hours support
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