Tbwa Chiat/Day Inc
Engagement Manager Boston, Chapel Hill, Minneapolis
Tbwa Chiat/Day Inc, Minneapolis, Minnesota, United States, 55400
Company:
The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture.Position Title:
Engagement ManagerReporting to:
VP, Delivery & OperationsLocation:
Minneapolis, MN; Chapel Hill, NC; or Newton, MAJob Summary:Well is seeking an experienced
Engagement Manager
to join our team. The ideal candidate will have a strong background in program management, client management, and procurement processes. As the owner of client implementation program management, the Engagement Manager will be responsible for building and nurturing strong relationships with our clients, ensuring they maximize the value from our software solutions. This role requires a deep understanding of our products, an ability to strategically guide clients through their journey, and a focus on delivering exceptional service. The Engagement Manager will work closely with Sales, Marketing, Product Development and Client Support teams to align our solutions with client needs, drive client satisfaction, and foster long-term partnerships.Key Responsibilities:Own client implementation program managementManage and coordinate client engagements from start to finishManage procurement processes and vendor relationshipsWork closely with clients to understand their requirements and develop solutions that meet their needsLead cross-functional teams in the execution of projectsDevelop and maintain project plans and timelinesCollaborate with internal teams to ensure successful project executionProvide regular project updates to clients and internal stakeholdersIdentify and mitigate project risksEnsure high-quality deliverables are produced and delivered to clientsBuild and maintain strong relationships with clientsDrive continuous improvement in project management processes and practicesProduct Advocacy: Act as a client advocate within the company, communicating client feedback to internal teams to influence product development and improvementsIssue Resolution: Act as the primary point of contact for client implementation related issues, ensuring timely and effective resolutionConduct regular meetings with clients to review project status, gather feedback, and ensure that their needs are being metDevelop and maintain relationships with key stakeholders and decision-makers within client organizationsFacilitate communication and collaboration between cross-functional teamsDevelop and maintain project documentation, including project plans, schedules, and risk assessmentsManage and mentor junior members of the engagement teamContinuously monitor project progress and adjust plans as neededDevelop and maintain a deep understanding of industry trends and best practices in project management and client engagementPreferred Qualifications:8+ years of experience in program management and client managementExperience in procurement processesExcellent communication, negotiation, and presentation skillsExperience working with CRM (Customer Relationship Management) and Project management toolsUnderstanding of software solutions and SaaS modelsStrong leadership and team management skillsExperience in the Healthcare Technology industry is a plusWell is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We welcome team members who are passionate about that mission.We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture.Position Title:
Engagement ManagerReporting to:
VP, Delivery & OperationsLocation:
Minneapolis, MN; Chapel Hill, NC; or Newton, MAJob Summary:Well is seeking an experienced
Engagement Manager
to join our team. The ideal candidate will have a strong background in program management, client management, and procurement processes. As the owner of client implementation program management, the Engagement Manager will be responsible for building and nurturing strong relationships with our clients, ensuring they maximize the value from our software solutions. This role requires a deep understanding of our products, an ability to strategically guide clients through their journey, and a focus on delivering exceptional service. The Engagement Manager will work closely with Sales, Marketing, Product Development and Client Support teams to align our solutions with client needs, drive client satisfaction, and foster long-term partnerships.Key Responsibilities:Own client implementation program managementManage and coordinate client engagements from start to finishManage procurement processes and vendor relationshipsWork closely with clients to understand their requirements and develop solutions that meet their needsLead cross-functional teams in the execution of projectsDevelop and maintain project plans and timelinesCollaborate with internal teams to ensure successful project executionProvide regular project updates to clients and internal stakeholdersIdentify and mitigate project risksEnsure high-quality deliverables are produced and delivered to clientsBuild and maintain strong relationships with clientsDrive continuous improvement in project management processes and practicesProduct Advocacy: Act as a client advocate within the company, communicating client feedback to internal teams to influence product development and improvementsIssue Resolution: Act as the primary point of contact for client implementation related issues, ensuring timely and effective resolutionConduct regular meetings with clients to review project status, gather feedback, and ensure that their needs are being metDevelop and maintain relationships with key stakeholders and decision-makers within client organizationsFacilitate communication and collaboration between cross-functional teamsDevelop and maintain project documentation, including project plans, schedules, and risk assessmentsManage and mentor junior members of the engagement teamContinuously monitor project progress and adjust plans as neededDevelop and maintain a deep understanding of industry trends and best practices in project management and client engagementPreferred Qualifications:8+ years of experience in program management and client managementExperience in procurement processesExcellent communication, negotiation, and presentation skillsExperience working with CRM (Customer Relationship Management) and Project management toolsUnderstanding of software solutions and SaaS modelsStrong leadership and team management skillsExperience in the Healthcare Technology industry is a plusWell is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We welcome team members who are passionate about that mission.We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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