Amazon
Sr. Product Manager - Tech, WW Prime Member CX & Engagement
Amazon, Seattle, Washington, us, 98127
Description
Amazon Prime aims to become Earth’s most engaging, satisfying, and loved paid membership program. In order to drive engagement with Prime members worldwide, while raising the bar on our customer experience, we are seeking a Sr. Product Manager-Technical to join the WW Prime Member CX and Engagement team.
This role sits at the intersection of the quantitative and qualitative. The right candidate will be highly technical, adept at diving deep into large data sets using SQL and BI tools to understand our customers, and marrying that data with customer experience insights to deliver analyses that define new product spaces. At the same time, they will need to be fluent in UX design choices and strategies; they will be a key partner for our UX Design org, helping define and prioritize across major UX resets. They will work closely with a breadth of Prime teams globally, across UX design and research, product, marketing, BI, finance, engineering, and science functions to define and deliver a roadmap. In parallel, they will work closely with our engineering team to audit and inspect technology, understanding areas where we have opportunity to scale or shift our investments, then shaping and advocating for those investments.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experienceBachelor's degreeExperience performing statistical analysis of data using SQL, Excel and other toolsExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExperience with end to end product deliveryExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience working with UX designers to deliver customer-facing features
Preferred Qualifications
Experience in building and driving adoption of new toolsExperience working with A/B experimentation setup and implementation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2552352#J-18808-Ljbffr
Amazon Prime aims to become Earth’s most engaging, satisfying, and loved paid membership program. In order to drive engagement with Prime members worldwide, while raising the bar on our customer experience, we are seeking a Sr. Product Manager-Technical to join the WW Prime Member CX and Engagement team.
This role sits at the intersection of the quantitative and qualitative. The right candidate will be highly technical, adept at diving deep into large data sets using SQL and BI tools to understand our customers, and marrying that data with customer experience insights to deliver analyses that define new product spaces. At the same time, they will need to be fluent in UX design choices and strategies; they will be a key partner for our UX Design org, helping define and prioritize across major UX resets. They will work closely with a breadth of Prime teams globally, across UX design and research, product, marketing, BI, finance, engineering, and science functions to define and deliver a roadmap. In parallel, they will work closely with our engineering team to audit and inspect technology, understanding areas where we have opportunity to scale or shift our investments, then shaping and advocating for those investments.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experienceBachelor's degreeExperience performing statistical analysis of data using SQL, Excel and other toolsExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExperience with end to end product deliveryExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience working with UX designers to deliver customer-facing features
Preferred Qualifications
Experience in building and driving adoption of new toolsExperience working with A/B experimentation setup and implementation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2552352#J-18808-Ljbffr