Oncourse Home Solutions
Director, Business Intelligence
Oncourse Home Solutions, Naperville, Illinois, United States, 60564
WHO WE ARE
Oncourse Home Solutions (OHS) is a people-centric organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions, and American Home Solutions. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers, and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies, and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
POSITION SUMMARY
We're seeking a
Director of Business Intelligence (BI)
at Oncourse Home Solutions to lead our strategic initiatives through insightful data analysis. Reporting to the Senior Director of Business Intelligence & Analytics, you'll play a pivotal role in executing our BI strategy, ensuring data-driven insights guide critical decisions across the organization. This position involves managing BI tools, conducting in-depth analyses, and collaborating cross-functionally to optimize operations and elevate customer experience.
As Director of Business Intelligence, you'll prioritize and oversee the workload of our BI team, ensuring alignment with business objectives. You'll support comprehensive data management, including building Looker models, defining metrics, dimensions, and measures. Your responsibilities will span leading BI projects, mentoring junior analysts, and monitoring KPIs to foster continuous improvement. You'll conduct thorough analyses of key business areas, present actionable insights to stakeholders, and contribute to BI roadmaps. This role also entails developing analytical models to tackle business challenges and drive strategic initiatives.
Responsibilities include but are not limited to:Develop and execute the business intelligence strategy to support data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.Lead initiatives to enhance analytics capabilities across various channels, ensuring insights are leveraged effectively.Lead and manage a team of BI analysts, providing guidance and support to ensure insightful analysis and reporting.Collaborate closely with cross-functional teams to align BI efforts with organizational objectives and business needs.Champion and facilitate data-driven decision-making across departments and initiatives, promoting a culture of analytics.Oversee the analytics team's efforts in delivering timely and actionable insights to stakeholders.Conduct in-depth analysis and reporting on key business metrics, trends, and opportunities.Develop and maintain dashboards and reports to communicate insights effectively to stakeholders.Identify opportunities for optimization and improvement through data analysis and present findings to senior management.
WE'RE EXCITED IF THIS IS YOU
Experience and Qualifications of the Role
Minimum of 8 years of progressive experience in analytics, including hands-on experience with data analysis, modeling, and interpretation.Demonstrated track record of successful leadership and team management, with at least 4 years in a managerial or leadership role overseeing analytics teams.Skills and technical ability to build new data models/data sets as a self-starter, toggling between mentorship and individual contribution.Proven experience in developing and implementing analytics strategies to drive business growth and improve operational efficiency.Strong background in statistical analysis and analytics methods to derive insights.Extensive experience in leveraging data visualization tools to communicate complex findings and insights to diverse stakeholders.Experience working with cross-functional teams to integrate analytics into decision-making processes and drive organizational change.Experience building and managing large, complex data models across multiple source systems.Experience with subscription businesses and contact center data and metrics highly desirable.
Computer Skills Needed to Perform the Job
Proficiency in SQL for data querying, manipulation, and analysis.Deep familiarity with business intelligence tools, preferably Looker, for data analysis.Direct experience working with data warehouse technologies, preferably Snowflake.Working knowledge of ETL processes (dbt preferred but not required).Experience working with ERP systems (Oracle or similar).
Education
Bachelor's degree in Mathematics, Statistics, Computer Science, Business Analytics, or a related field. Master's degree preferred.
Competencies
Strategic Agility
- Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Technical Learning
- Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.Process Management
- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.Presentation Skills
- Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.Planning
- Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
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Oncourse Home Solutions (OHS) is a people-centric organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions, and American Home Solutions. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers, and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies, and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
POSITION SUMMARY
We're seeking a
Director of Business Intelligence (BI)
at Oncourse Home Solutions to lead our strategic initiatives through insightful data analysis. Reporting to the Senior Director of Business Intelligence & Analytics, you'll play a pivotal role in executing our BI strategy, ensuring data-driven insights guide critical decisions across the organization. This position involves managing BI tools, conducting in-depth analyses, and collaborating cross-functionally to optimize operations and elevate customer experience.
As Director of Business Intelligence, you'll prioritize and oversee the workload of our BI team, ensuring alignment with business objectives. You'll support comprehensive data management, including building Looker models, defining metrics, dimensions, and measures. Your responsibilities will span leading BI projects, mentoring junior analysts, and monitoring KPIs to foster continuous improvement. You'll conduct thorough analyses of key business areas, present actionable insights to stakeholders, and contribute to BI roadmaps. This role also entails developing analytical models to tackle business challenges and drive strategic initiatives.
Responsibilities include but are not limited to:Develop and execute the business intelligence strategy to support data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.Lead initiatives to enhance analytics capabilities across various channels, ensuring insights are leveraged effectively.Lead and manage a team of BI analysts, providing guidance and support to ensure insightful analysis and reporting.Collaborate closely with cross-functional teams to align BI efforts with organizational objectives and business needs.Champion and facilitate data-driven decision-making across departments and initiatives, promoting a culture of analytics.Oversee the analytics team's efforts in delivering timely and actionable insights to stakeholders.Conduct in-depth analysis and reporting on key business metrics, trends, and opportunities.Develop and maintain dashboards and reports to communicate insights effectively to stakeholders.Identify opportunities for optimization and improvement through data analysis and present findings to senior management.
WE'RE EXCITED IF THIS IS YOU
Experience and Qualifications of the Role
Minimum of 8 years of progressive experience in analytics, including hands-on experience with data analysis, modeling, and interpretation.Demonstrated track record of successful leadership and team management, with at least 4 years in a managerial or leadership role overseeing analytics teams.Skills and technical ability to build new data models/data sets as a self-starter, toggling between mentorship and individual contribution.Proven experience in developing and implementing analytics strategies to drive business growth and improve operational efficiency.Strong background in statistical analysis and analytics methods to derive insights.Extensive experience in leveraging data visualization tools to communicate complex findings and insights to diverse stakeholders.Experience working with cross-functional teams to integrate analytics into decision-making processes and drive organizational change.Experience building and managing large, complex data models across multiple source systems.Experience with subscription businesses and contact center data and metrics highly desirable.
Computer Skills Needed to Perform the Job
Proficiency in SQL for data querying, manipulation, and analysis.Deep familiarity with business intelligence tools, preferably Looker, for data analysis.Direct experience working with data warehouse technologies, preferably Snowflake.Working knowledge of ETL processes (dbt preferred but not required).Experience working with ERP systems (Oracle or similar).
Education
Bachelor's degree in Mathematics, Statistics, Computer Science, Business Analytics, or a related field. Master's degree preferred.
Competencies
Strategic Agility
- Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Technical Learning
- Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.Process Management
- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.Presentation Skills
- Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.Planning
- Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
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