Firewood Marketing, Inc.
IT Office Support Specialist
Firewood Marketing, Inc., San Francisco, California, United States, 94199
IT Office Support Specialist • San Francisco United StatesThis role will
require working at our office 311 California St # 200, San Francisco, CA 94104 five days a week.As a Media.Monks IT Office Support Specialist, you are a vital key in helping our fellow Monks stay up & running with their technology, as well as keeping our San Francisco office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.In this role, you would be responsible for the following:Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and/or softwareInstalling, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac/Windows and AV EquipmentTroubleshooting, repairing, or replacing IT equipment. (As necessary)Maintaining IT policies & documentation that provide technical support to the entire organization.Cable Management & general tidiness of IT office equipment.Supporting onboarding and offboarding operationsSupporting the implementation of new solutions or apps in our environment.Creating and maintaining employee accounts and passwords.Even though your main focus is our San Francisco Office, you may be asked to help your fellow IT support team members by answering general questions in our ticket system FreshService, or through Slack.Technical experience needed for this role:2+ years of experience in a technical support role.Certifications are preferred (but not required)Extensive Mac and macOS knowledgeWindows knowledge is a plus!Working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.Printer Troubleshooting and Maintenance.Setting up & maintaining meeting room hardware & software.Troubleshooting & responding to WiFi or other simple networking questionsMaintaining ISO docs (inventory and asset tracking)Processing & receiving broken hardware and repairsEquipment lifecycle processing or recyclingShipping & receiving new hire equipment
(not technical, but must be able to lift up to 25 lbs. to accomplish this task)Our team is looking for the following:Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.Have the ability to manage time & effectively prioritize numerous projects at one time.Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!What We Offer
Excellent, full coverage medical, dental, and vision insurance with employer-paid HRAGenerous PTO and 15 company-wide holidays401k with company contributionPaid parental leaveWork-life balance with an emphasis on personal well-beingCareer growth in a disruptor space & entrepreneurial opportunities within the Media.Monks networkA globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!Authentic commitment to DEI efforts and sustainable growth.Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.Salary Range: $85,000—$90,000 USDAbout MonksMonks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information.Interested?Apply for this job!#J-18808-Ljbffr
require working at our office 311 California St # 200, San Francisco, CA 94104 five days a week.As a Media.Monks IT Office Support Specialist, you are a vital key in helping our fellow Monks stay up & running with their technology, as well as keeping our San Francisco office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.In this role, you would be responsible for the following:Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and/or softwareInstalling, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac/Windows and AV EquipmentTroubleshooting, repairing, or replacing IT equipment. (As necessary)Maintaining IT policies & documentation that provide technical support to the entire organization.Cable Management & general tidiness of IT office equipment.Supporting onboarding and offboarding operationsSupporting the implementation of new solutions or apps in our environment.Creating and maintaining employee accounts and passwords.Even though your main focus is our San Francisco Office, you may be asked to help your fellow IT support team members by answering general questions in our ticket system FreshService, or through Slack.Technical experience needed for this role:2+ years of experience in a technical support role.Certifications are preferred (but not required)Extensive Mac and macOS knowledgeWindows knowledge is a plus!Working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.Printer Troubleshooting and Maintenance.Setting up & maintaining meeting room hardware & software.Troubleshooting & responding to WiFi or other simple networking questionsMaintaining ISO docs (inventory and asset tracking)Processing & receiving broken hardware and repairsEquipment lifecycle processing or recyclingShipping & receiving new hire equipment
(not technical, but must be able to lift up to 25 lbs. to accomplish this task)Our team is looking for the following:Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.Have the ability to manage time & effectively prioritize numerous projects at one time.Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!What We Offer
Excellent, full coverage medical, dental, and vision insurance with employer-paid HRAGenerous PTO and 15 company-wide holidays401k with company contributionPaid parental leaveWork-life balance with an emphasis on personal well-beingCareer growth in a disruptor space & entrepreneurial opportunities within the Media.Monks networkA globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!Authentic commitment to DEI efforts and sustainable growth.Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.Salary Range: $85,000—$90,000 USDAbout MonksMonks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information.Interested?Apply for this job!#J-18808-Ljbffr