Alabama A&M University
Research Technology Support Specialist
Alabama A&M University, Huntsville, Alabama, United States, 35824
Salary:
$47,300.00 - $60,200.00 Annually
Location :
Normal
Job Type:
Full-Time
Job Number:
202300334
Department:
College Of Agricultural - Dean Office
Opening Date:
06/25/2024
Description
Summary:Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Examples of Duties
Essential Duties and Responsibilities:Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.Research, analyze, and recommend appropriate computer hardware for customized computer configurations.Review, prioritize, and process problem reports; document the progress of projects.Familiar with a variety of the field's concepts, practices, and procedures.Establish procedures for and coordinate asset management using current Help Desk System.May lead and/or guide the work of other staff or students engaged in similar functions.Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.Establish procedures to diagnose the nature and extent of computer problems.Social media administrator for the College of Agricultural, Life, and Natural SciencesPerform other duties as assigned.Typical Qualifications
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
Bachelor's degree in Computer Science, Networking Technology, Engineering or related areaAt least three (3) years of directly related experience in the field or in a related areaAssume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.Supplemental Information
Knowledge, Skills, and Abilities:
Knowledge of a wide range of computer systems software, applications, hardware, and communicationsKnowledge of and provide procedures for advanced computer troubleshooting techniquesKnowledge of customer service standards and proceduresRecords maintenance skillsAbility to make administrative/procedural decisions and judgmentsAbility to simultaneously coordinate and guide multiple projectsMust be able to troubleshoot basic network related problems.A wide degree of creativity and latitude
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page at
01
Do yoiu have a bachelor's degree in Computer Science, Networking Technology, Engineering or related area?
YesNo
02
Do you have at least three (3) years of directly related experience in the field or in a related area?
YesNo
Required Question
$47,300.00 - $60,200.00 Annually
Location :
Normal
Job Type:
Full-Time
Job Number:
202300334
Department:
College Of Agricultural - Dean Office
Opening Date:
06/25/2024
Description
Summary:Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Examples of Duties
Essential Duties and Responsibilities:Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.Research, analyze, and recommend appropriate computer hardware for customized computer configurations.Review, prioritize, and process problem reports; document the progress of projects.Familiar with a variety of the field's concepts, practices, and procedures.Establish procedures for and coordinate asset management using current Help Desk System.May lead and/or guide the work of other staff or students engaged in similar functions.Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.Establish procedures to diagnose the nature and extent of computer problems.Social media administrator for the College of Agricultural, Life, and Natural SciencesPerform other duties as assigned.Typical Qualifications
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
Bachelor's degree in Computer Science, Networking Technology, Engineering or related areaAt least three (3) years of directly related experience in the field or in a related areaAssume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.Supplemental Information
Knowledge, Skills, and Abilities:
Knowledge of a wide range of computer systems software, applications, hardware, and communicationsKnowledge of and provide procedures for advanced computer troubleshooting techniquesKnowledge of customer service standards and proceduresRecords maintenance skillsAbility to make administrative/procedural decisions and judgmentsAbility to simultaneously coordinate and guide multiple projectsMust be able to troubleshoot basic network related problems.A wide degree of creativity and latitude
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page at
01
Do yoiu have a bachelor's degree in Computer Science, Networking Technology, Engineering or related area?
YesNo
02
Do you have at least three (3) years of directly related experience in the field or in a related area?
YesNo
Required Question