PM Hotel Group
Sales Coordinator | Delta by Marriott Southbank Hotel | Jacksonville, FL
PM Hotel Group, Jacksonville, Florida, United States, 32290
Summary of Essential Job Functions
• Compose and produce all written correspondence, memos, sales literature and manuals.
• Generate and distribute various sales reports and statistical analysis as requested.
• Prepare and send faxes as necessary.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Regulate appropriate copying and distribution of department’s correspondence.
• Screen and direct all incoming phone calls or walk-ins to appropriate person.
• Compile and maintain current client mailing list and contact details.
• Maintain office supplies inventories.
• Conducts tours of the hotel and banquet facilities whenever required.
• Assist Director of Sales & Marketing in the development and update of the hotel-level business plan.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Champion the use of HOST? - PM Hotel Group’s Signature Service Program for delivering aggressive hospitality to our guests and to our internal customers. Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.
• Provide a professional image at all times through appearance, dress, and behavior.
• Follow company policies and procedures and department SOP’s is able to effectively communicate them to others.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Support all Hotels and/or Company initiated Guest and Associate Programs
Abilities Required
• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Customer Satisfaction:Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Compose and produce all written correspondence, memos, sales literature and manuals.
• Generate and distribute various sales reports and statistical analysis as requested.
• Prepare and send faxes as necessary.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Regulate appropriate copying and distribution of department’s correspondence.
• Screen and direct all incoming phone calls or walk-ins to appropriate person.
• Compile and maintain current client mailing list and contact details.
• Maintain office supplies inventories.
• Conducts tours of the hotel and banquet facilities whenever required.
• Assist Director of Sales & Marketing in the development and update of the hotel-level business plan.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Champion the use of HOST? - PM Hotel Group’s Signature Service Program for delivering aggressive hospitality to our guests and to our internal customers. Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.
• Provide a professional image at all times through appearance, dress, and behavior.
• Follow company policies and procedures and department SOP’s is able to effectively communicate them to others.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Support all Hotels and/or Company initiated Guest and Associate Programs
Abilities Required
• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Customer Satisfaction:Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)