The Santé Group Inc
IT Help Desk Technician
The Santé Group Inc, Cambridge, Maryland, United States, 21613
We are seeking a highly motivated and customer-focused individual to join our team as a
Full-Time Help Desk Technician . In this role, you will be responsible for providing technical assistance and support to end-users, ensuring prompt resolution of IT-related issues. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.
Key Responsibilities:
Customer Support:
Respond to user inquiries and provide technical support via phone, email, or in-person.Assist users with hardware and software-related issues, troubleshooting problems to resolution.Maintain a positive and professional demeanor while addressing user concerns.Problem Resolution:
Diagnose and resolve technical issues, escalating complex problems to the appropriate IT teams if necessary.Document and track all support issues, ensuring timely and accurate resolution.Software and Hardware Support:
Install, configure, and update software applications.Provide support for computer hardware, peripherals, and mobile devices.Conduct hardware and software inventory management.User Training:
Conduct training sessions for end-users on software and hardware usage.Create user-friendly documentation and guides for common issues and solutions.Collaboration:
Collaborate with other IT teams to resolve escalated issues and contribute to continuous improvement initiatives.Stay informed about the latest technological advancements and provide input on potential improvements to current systems.Security Compliance:
Assist in enforcing IT security policies and procedures.Educate users on best practices for maintaining the security of their systems.What You’ll Get:
Salary up to
$65,000
AnnuallyWhat We Require:
High school diploma or equivalent; Bachelor's degree in Information Technology or related field preferred.Proven experience in a help desk or technical support role.Strong knowledge of operating systems, software applications, and hardware components.Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a team environment.Customer-oriented with a commitment to delivering outstanding service.Proficient in troubleshooting Windows and Mac operating systems.Familiarity with Microsoft Office Suite and other common business applications.Basic understanding of network protocols and configurations.Experience with remote desktop support tools.IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
Full-Time Help Desk Technician . In this role, you will be responsible for providing technical assistance and support to end-users, ensuring prompt resolution of IT-related issues. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.
Key Responsibilities:
Customer Support:
Respond to user inquiries and provide technical support via phone, email, or in-person.Assist users with hardware and software-related issues, troubleshooting problems to resolution.Maintain a positive and professional demeanor while addressing user concerns.Problem Resolution:
Diagnose and resolve technical issues, escalating complex problems to the appropriate IT teams if necessary.Document and track all support issues, ensuring timely and accurate resolution.Software and Hardware Support:
Install, configure, and update software applications.Provide support for computer hardware, peripherals, and mobile devices.Conduct hardware and software inventory management.User Training:
Conduct training sessions for end-users on software and hardware usage.Create user-friendly documentation and guides for common issues and solutions.Collaboration:
Collaborate with other IT teams to resolve escalated issues and contribute to continuous improvement initiatives.Stay informed about the latest technological advancements and provide input on potential improvements to current systems.Security Compliance:
Assist in enforcing IT security policies and procedures.Educate users on best practices for maintaining the security of their systems.What You’ll Get:
Salary up to
$65,000
AnnuallyWhat We Require:
High school diploma or equivalent; Bachelor's degree in Information Technology or related field preferred.Proven experience in a help desk or technical support role.Strong knowledge of operating systems, software applications, and hardware components.Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a team environment.Customer-oriented with a commitment to delivering outstanding service.Proficient in troubleshooting Windows and Mac operating systems.Familiarity with Microsoft Office Suite and other common business applications.Basic understanding of network protocols and configurations.Experience with remote desktop support tools.IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.