Local Grind Coffee Shop Manager

We are looking for a Coffee Shop Supervisor to lead the team at Local Grind. You will work with our chef to deliver high-quality service and motivate staff to provide stellar customer service. Coffee Shop Supervisor's responsibilities include maintaining the Coffee Shop revenue, profitability, and quality goals. You will ensure efficient operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you'll need management skills and experience in the front and back of the house. We want you to know how to oversee the dining area, check-in with customers, and balance capacity. You'll hire qualified Barristas, breakfast cook, and Wait Staff set work schedules, and make sure we comply with health and safety restaurant regulations. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our Coffee Shop runs smoothly and customers have a pleasant experiences.responsibilities for this position include:Responsible for scheduling, timekeeping, mid and end of season appraisals, and daily supervision of front of house staff, Accurately schedule staff to business level based on forecastHold and document daily pre-shift meetings and conduct all staff meetings as neededEnsure the health and safety of staff and customers in the caféResponsible to monitor switching equipment function strictly based on switching operation rulesProper guest service requires an employee staff that is thoroughly trained in service sequence, product knowledge, and makes every effort to meet the needs of each and every guestResponsible for cash handling, safe verification and daily deposits for multiple locationsOrdering and Inventory monthlyHandle guest concerns and react quickly and professorially communicating daily with chefMaximize revenues by communicating regularly with the outlet manager and F&B team to implement agreed upon strategies, practices, and promotionsHave full knowledge of outlet menusUphold all safety and sanitation policies in the outletSupport staff by working the busiest shifts and covering all positions when neededResponsible and efficient control on inventory and productsDaily pass-on to outlet managerFlexible days off to ensure business coverage including weekends and holidaysHold daily lineups with staff and communicative hotel and department objectivesAssist with all phases of restaurant operations, ensuring all facilities and equipment are in proper working orderClosely monitor opening and closing procedures for the facilityAssist with staffing/scheduling requirements for the outletSkills:DirectionGuidance to customers and team membersContents and preparation methods being served in the Food & Beverage OutletDaily caterings and see they are prepared and delivered on timeFood and beverage preparation and service of various alcoholic beveragesFood and beverage trends within the hospitality industryGarnishesMenu itemsMenus and promotionsMust have a strong attention to detail strong customer service skillsRequires practice of proper health sanitation and good math skill ability to make changeBachelor's degree required, preferably in culinary artsKnowledge in cooking, menu planning, costing, ordering and scheduling of kitchen workersKnowledge of inventory control, supplies, equipment, and food productionSkills in leadership, management, employee and performance managementAssist manager with maintaining accuracy of all banks, manage and audit all cashier open and close procedures, follow all audit and money-handling proceduresMaintain impeccable cleanliness standardsEnsure the cleanliness of all areas of the cafeInterface with client representatives to fulfill catering and engagement event needOversee and assist with the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensilsUnderstand and utilize the proper use of and storage of chemicals used in the locationInside kitchen area and or dish roomSupervise the café team in all aspects of the department and ensure service standards are followedSupport the inventory process to effectively balance supplies against budgeDesired Experience Excellent customer service skills with professional skills to handle and resolve complaints, conflicts, and other issuesSkills in use of computers, preferable in a PC, Windows-based operating environment to allow for development and maintenance of recording keeping systems and proceduresAbility to plan, cook and serve Café and catering menus to current standards of excellenceAbility to plan and execute a variety of flavorful and popular menusAbility to analyze event requests and to assess catering product and equipment requirementsAbility to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments to maximize employee development, and to stay within the university mandated hours worked regulationsTo endeavor to resolve all complaints during shift and to log all complaints in log book for further follow upTo supervise cash handling and banking proceduresTo prepare daily banking and cash flow reportsTo establish and instruct staff in cash security proceduresTo deal with irregular paymentsTo supervise the maintenance of service equipmentTo monitor standards of guest facilities and servicesTo control stock and monitor security proceduresTo assist with menu and wine list creationTo supervise functionsLift and carry up to 25-50 lbs.(kegs of beer, food trays )High School graduate, formal college education in hospitality, preferredMust have current alcohol awareness certificationMicrosoft Office proficiency to include Excel, word, outlook and publisher programs, POS system competency, Time Keeping competencyAbility to work and stand for extended periods of time (8-12 hours per shift)Previous experience working in food & beverage or a restaurant environment, previous experience working as a barista, preferred