State of Missouri
Client Support Technician
State of Missouri, Raytown, Missouri, United States,
Job Location:
The office for this position is located at 8800 E. 63rd Street, Raytown, MO, 64133.Why you'll love this position:
If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services, Department of Corrections, Department of Labor & Industrial Relations, Department of Social Services, Department of Elementary & Secondary Education & Department of Revenue and Office of Administration however you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Joseph P. Teasdale State Office Building (Raytown, MO) and travel will be required to other State offices supported in the area.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
The office for this position is located at 8800 E. 63rd Street, Raytown, MO, 64133.Why you'll love this position:
If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services, Department of Corrections, Department of Labor & Industrial Relations, Department of Social Services, Department of Elementary & Secondary Education & Department of Revenue and Office of Administration however you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Joseph P. Teasdale State Office Building (Raytown, MO) and travel will be required to other State offices supported in the area.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.