Light Duty Tow Truck Operator

Job Summary: Provide a high level of customer service by performing emergency road service, towing, accident recovery, and police impound towing and /or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe workmanlike manner as trained. Operate Light Duty to Medium duty wreckers to tow small box trucks; cars. Operate rollbacks for recovery, rollovers and winch outs. Perform timely and correct logging with dispatch, of paperwork, daily reports and /or other necessary documentation. Will perform the duties of Wrecker Operator. Essential Job Functions: • Must work safely • Must provide great customer service • Must have good attendance • Must work as a team • Respond to calls dispatched in a safe, timely manner • Provide roadside assistance in a safe, professional manner; free of accidents, injuries and damage • Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA's when requested • Provide a high level of customer service in a professional, ethical manner • Professionally and safely perform emergency road service duties as may be dispatched, such as: o Change flat tires; airing up tires that are low o Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle o Deliver a few gallons of fuel to those out of gas o Perform minor repairs o Perform lock out procedures for customers who have locked their keys in their car o Perform damage free towing o Perform accident towing and scene cleanup • Inspect truck and related equipment, tools, rigging, inventory and complete and turn in your pre-shift inspection prior to beginning duty each day • Maintain truck fluid levels according to manufacturer's standards and note quantities added on the pre-shift inspection • Trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damage tools and equipment or missing must be reported immediately • Must use vehicles as assigned by supervisor • At times when "on call" and other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for specific call. • Fuel tanks to be kept full at all times • Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible • Perform work safely at all times • Wear required PPE at all times • Attend all required safety training • Attend all required wrecker training • Perform other duties as assigned by management Experience Required: • Current DOT Physical • Pass Drug test according to DOT requirements • Pass Background check • Be insurable under company's Insurance carrier • High school diploma or GED Skills and Abilities Required • Thorough knowledge of equipment used • Problem solving - use reason even when dealing with emotional topics • Provide quality customer service at all times; responding to customer's needs even in emotional situations • Confirm information and provide service options; explain service procedures • Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process • Use of time efficiently and productively • Demonstrate accuracy and thoroughness in keeping with company quality standards • Observe safety and security procedures at all times • Adapt to changes in the work environment as they occur • Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary • Establish and maintain effective working relationships with employees, customers and the public