LHH Recruitment Solutions
Call Center Representative
LHH Recruitment Solutions, Richmond, Virginia, United States, 23214
Job Title:
Call Center RepresentativeLocation:
Richmond, VA - ON SITESchedule:
Monday-Friday, 8:00 AM - 5:00 PMEmployment Type:
Contract to Hire, 90 days
Overview:LHH Recruitment Solutions is seeking four enthusiastic Call Center Representatives to join our clients team in Richmond, VA. In this role, youll be the go-to person for employees and managers across the healthcare organization, providing top-notch customer service and HR support. This on-site role requires someone who is proactive, detail-oriented, and capable of handling a high volume of inquiries with professionalism and care.
Key Responsibilities:Deliver outstanding customer service by actively listening to employee and manager inquiries, asking insightful questions, and ensuring complete resolution.
Provide accurate HR-related information and guidance through various communication channels, including phone and case management systems.
Handle complex employee issues with a focus on quick and effective resolution, escalating to HR team members when necessary.
Consistently and accurately utilize the case management system to document, modify, and close cases.
Maintain confidentiality when handling employee data or sensitive information.
Prioritize tasks with a sense of urgency based on the nature of the inquiry.
Leverage the knowledge base to provide consistent and reliable information to team members.
Qualifications:
Education:
High School Diploma or Equivalent required.
Experience:
1 year of experience in a call center or similar environment with a high volume of telephone inquiries.
Skills:
Strong communication, problem-solving abilities, and a commitment to confidentiality and accuracy.
We encourage you to apply today if this sounds like something you would be interested in and have at least 1 year in a call center setting!
Pay Details:
$17.00 to $18.00 per hour
Search managed by:
Breanna Deckard
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Call Center RepresentativeLocation:
Richmond, VA - ON SITESchedule:
Monday-Friday, 8:00 AM - 5:00 PMEmployment Type:
Contract to Hire, 90 days
Overview:LHH Recruitment Solutions is seeking four enthusiastic Call Center Representatives to join our clients team in Richmond, VA. In this role, youll be the go-to person for employees and managers across the healthcare organization, providing top-notch customer service and HR support. This on-site role requires someone who is proactive, detail-oriented, and capable of handling a high volume of inquiries with professionalism and care.
Key Responsibilities:Deliver outstanding customer service by actively listening to employee and manager inquiries, asking insightful questions, and ensuring complete resolution.
Provide accurate HR-related information and guidance through various communication channels, including phone and case management systems.
Handle complex employee issues with a focus on quick and effective resolution, escalating to HR team members when necessary.
Consistently and accurately utilize the case management system to document, modify, and close cases.
Maintain confidentiality when handling employee data or sensitive information.
Prioritize tasks with a sense of urgency based on the nature of the inquiry.
Leverage the knowledge base to provide consistent and reliable information to team members.
Qualifications:
Education:
High School Diploma or Equivalent required.
Experience:
1 year of experience in a call center or similar environment with a high volume of telephone inquiries.
Skills:
Strong communication, problem-solving abilities, and a commitment to confidentiality and accuracy.
We encourage you to apply today if this sounds like something you would be interested in and have at least 1 year in a call center setting!
Pay Details:
$17.00 to $18.00 per hour
Search managed by:
Breanna Deckard
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.