NorthPoint Search Group Inc
Call Center Representative
NorthPoint Search Group Inc, Orlando, Florida, us, 32885
Call Center RepresentativeLocation:
Orlando, FL (Hybrid)Salary Range:
$42,000 - $48,000 annually, plus benefitsAbout Us:We are a dynamic and rapidly growing company in Orlando, FL, dedicated to delivering exceptional customer service experiences. We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This hybrid position allows for a balance between working remotely and from our Orlando office, providing flexibility and support to our employees.Position Summary:As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. You will play a crucial role in providing top-notch service by handling inquiries, resolving issues, and ensuring a positive experience. This role requires someone with strong call center experience and familiarity with Salesforce, who is committed to delivering outstanding customer support.Key Responsibilities:Handle inbound and outbound calls professionally and courteously, providing excellent customer service at all times.Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.Utilize Salesforce to manage customer information, track interactions, and document case resolutions.Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.Proactively identify and escalate potential customer concerns or trends to management.Maintain a thorough knowledge of our products, services, and policies to effectively assist customers.Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.Contribute to team efforts by achieving individual and team goals.Qualifications:Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.Proficiency in using Salesforce for customer relationship management (CRM) and case management.Excellent verbal and written communication skills.Strong problem-solving abilities with a customer-centric approach.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.High level of empathy, patience, and a positive attitude when dealing with customers.Ability to work independently and as part of a team in a hybrid work setting.Benefits:Competitive salary ranging from $42,000 to $48,000 annually.Comprehensive health, dental, and vision insurance.Paid time off (PTO) and holiday pay.401(k) plan with company matching.Ongoing training and professional development opportunities.Flexible hybrid work environment.How to Apply:If you are passionate about providing exceptional customer service and have the required call center experience and Salesforce knowledge, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Orlando, FL (Hybrid)Salary Range:
$42,000 - $48,000 annually, plus benefitsAbout Us:We are a dynamic and rapidly growing company in Orlando, FL, dedicated to delivering exceptional customer service experiences. We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This hybrid position allows for a balance between working remotely and from our Orlando office, providing flexibility and support to our employees.Position Summary:As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. You will play a crucial role in providing top-notch service by handling inquiries, resolving issues, and ensuring a positive experience. This role requires someone with strong call center experience and familiarity with Salesforce, who is committed to delivering outstanding customer support.Key Responsibilities:Handle inbound and outbound calls professionally and courteously, providing excellent customer service at all times.Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.Utilize Salesforce to manage customer information, track interactions, and document case resolutions.Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.Proactively identify and escalate potential customer concerns or trends to management.Maintain a thorough knowledge of our products, services, and policies to effectively assist customers.Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.Contribute to team efforts by achieving individual and team goals.Qualifications:Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.Proficiency in using Salesforce for customer relationship management (CRM) and case management.Excellent verbal and written communication skills.Strong problem-solving abilities with a customer-centric approach.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.High level of empathy, patience, and a positive attitude when dealing with customers.Ability to work independently and as part of a team in a hybrid work setting.Benefits:Competitive salary ranging from $42,000 to $48,000 annually.Comprehensive health, dental, and vision insurance.Paid time off (PTO) and holiday pay.401(k) plan with company matching.Ongoing training and professional development opportunities.Flexible hybrid work environment.How to Apply:If you are passionate about providing exceptional customer service and have the required call center experience and Salesforce knowledge, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.