IT Support Specialist

**IT Support Specialist****IT Services | Norfolk, VA | Full Time**Job Description **Job Title:** IT Support Specialist**Department:** Support**Location:** Norfolk, Virginia**Job Type:** Regular Full-Time**Who We Are:**Mode5 is a leading IT Managed Services company providing world class technology services to businesses for the past 19 years. If youre a strong **troubleshooter,** enjoy solving technical problems **for others** and want to work with a team of **energetic** and **hardworking** peers, then look no further!This is not the typical stale IT job where youre stuck working on the same old network and aging technologies with limited growth. At Mode5, you will support many unique companies, using a variety of technologies, and partnering with talented people in your everyday work!**What You Need:**We are seeking a motivated professional who enjoys helping others, solving problems, and learning new things. As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, networks, and workstations. To be successful, you will need strong **communication** and **organizational** skills partnered with a high value for **customer service**.* **Minimum of 2 to 3 years** of remote and onsite support experience.* **Direct** experience with Windows workstations and servers.* **Hands on** Active Directory, Office 365, hardware diagnostics, and troubleshooting connectivity.* **Managed Services or Technology Consulting experience a plus!****Things You Will Do:**As an IT Support Specialist, you will maintain user uptime through identifying and resolving a variety of client tickets. You will diagnose tickets remotely and onsite.Technical challenges you as the IT Support Specialist will resolve:* To identify, troubleshoot and resolve user and system issues and maintain customer satisfaction.* Support and monitor hardware and software in multiple network environments.* Support and resolve network issues involving routers, switches, and connectivity.* Review and update tickets, documentation, and maintain client communication.**Your Benefits:**At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and **love to promote within**.* Competitive Compensation* Medical, Dental, and Vision Insurance* Simple IRA Savings Plan with Company Match* Certification Assistance and Bonus Reward Program* Paid Holidays and Vacation Days* Causal Work Environment* Employee Social Events* Life Insurance Coverage* Incidental Telecommuting* Employee Referral Bonus* Volunteering Opportunities***Must be available to work at our Norfolk office and take onsite client appointments****Alt. Titles: IT Specialist, IT Support**We are an Equal Opportunity Employer*Location