Call the Car
Lead, IT Support Specialist
Call the Car, Diamond Bar, California, United States, 91765
Key Responsibilities:
IT Systems Management:
Oversee and maintain all IT systems, including IVR systems, workstations, conferencing tools, and networking infrastructure.
Onsite Support:
Provide hands-on support to resolve technical issues, including hardware and software troubleshooting, network connectivity problems, and system malfunctions.
Network Administration:
Manage and maintain network infrastructure, including routers, switches, and firewalls, ensuring stable and secure connectivity.
User Support:
Assist employees with IT-related issues, providing training and support as needed to ensure efficient use of technology.
Conferencing Tools:
Manage and support conferencing tools, ensuring they are properly configured and functional for meetings and remote communications.
IT Documentation:
Maintain accurate and up-to-date documentation for all IT systems, processes, and procedures.
Collaboration:
Work closely with other departments to understand their IT needs and provide solutions that enhance productivity and efficiency.
System Upgrades:
Plan and execute system upgrades, patches, and installations to keep IT infrastructure up-to-date and secure.
Vendor Management:
Coordinate with external vendors for hardware and software procurement, repairs, and support.
Qualifications:
Experience:
Minimum of 5 years of experience in IT support and systems management, with a focus on onsite support.
Technical Skills:
Proficiency in managing IVR systems, workstations, networking, conferencing tools, and related IT infrastructure.
Problem-Solving:
Strong analytical and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly.
Communication:
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Certifications:
Relevant IT certifications (e.g., CompTIA A+, Network+, Cisco CCNA) are a plus.
Team Player:
Ability to work independently and collaboratively with a team, providing leadership and guidance when needed.
Location:
Must be able to work onsite at the Diamond Bar office.
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IT Systems Management:
Oversee and maintain all IT systems, including IVR systems, workstations, conferencing tools, and networking infrastructure.
Onsite Support:
Provide hands-on support to resolve technical issues, including hardware and software troubleshooting, network connectivity problems, and system malfunctions.
Network Administration:
Manage and maintain network infrastructure, including routers, switches, and firewalls, ensuring stable and secure connectivity.
User Support:
Assist employees with IT-related issues, providing training and support as needed to ensure efficient use of technology.
Conferencing Tools:
Manage and support conferencing tools, ensuring they are properly configured and functional for meetings and remote communications.
IT Documentation:
Maintain accurate and up-to-date documentation for all IT systems, processes, and procedures.
Collaboration:
Work closely with other departments to understand their IT needs and provide solutions that enhance productivity and efficiency.
System Upgrades:
Plan and execute system upgrades, patches, and installations to keep IT infrastructure up-to-date and secure.
Vendor Management:
Coordinate with external vendors for hardware and software procurement, repairs, and support.
Qualifications:
Experience:
Minimum of 5 years of experience in IT support and systems management, with a focus on onsite support.
Technical Skills:
Proficiency in managing IVR systems, workstations, networking, conferencing tools, and related IT infrastructure.
Problem-Solving:
Strong analytical and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly.
Communication:
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Certifications:
Relevant IT certifications (e.g., CompTIA A+, Network+, Cisco CCNA) are a plus.
Team Player:
Ability to work independently and collaboratively with a team, providing leadership and guidance when needed.
Location:
Must be able to work onsite at the Diamond Bar office.
#J-18808-Ljbffr