CyberCore Technologies
Customer Facing Senior Manager
CyberCore Technologies, Annapolis, Maryland, United States, 21403
Description
Leadership and Team Management:Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.Service Delivery Management:Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Strategic Planning and Execution:Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.Technical Expertise and Solution Design:Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.Customer Relationship Management:Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.Budget and Resource Management:Manage financial resources, including budget planning and cost control measures.Optimize resource allocation to maximize operational efficiency and service delivery excellence.Required Qualifications:
Twenty (20) years of experience as an SE in programs and contracts of similar scope,type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's degree.Ability to collaborate effectively across departments and with external stakeholdersCustomer focused and result orientedDemonstrated experience in team leadership, strategic planning, and project managementExcellent communication and interpersonal skillsSenior Level ManagementStrong analytical and problem-solving abilities, with a keen attention to detailStrong technical background with expertise in enterprise IT servicesIAT Level 2 certificate is required within 6 months of start date.Active TS/SCI Clearance with Polygraph required
Equal Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.
Leadership and Team Management:Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.Service Delivery Management:Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Strategic Planning and Execution:Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.Technical Expertise and Solution Design:Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.Customer Relationship Management:Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.Budget and Resource Management:Manage financial resources, including budget planning and cost control measures.Optimize resource allocation to maximize operational efficiency and service delivery excellence.Required Qualifications:
Twenty (20) years of experience as an SE in programs and contracts of similar scope,type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's degree.Ability to collaborate effectively across departments and with external stakeholdersCustomer focused and result orientedDemonstrated experience in team leadership, strategic planning, and project managementExcellent communication and interpersonal skillsSenior Level ManagementStrong analytical and problem-solving abilities, with a keen attention to detailStrong technical background with expertise in enterprise IT servicesIAT Level 2 certificate is required within 6 months of start date.Active TS/SCI Clearance with Polygraph required
Equal Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.