COMSO
Customer Facing Senior Manager (TS/SCI w/ Polygraph)
COMSO, Annapolis, Maryland, United States, 21403
About us:
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.
Currently, we are seeking a
Customer Facing Senior Manager (TS/SCI w/ Polygraph)
to join our Team!
**TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION.**
Shift:
Day shift, Monday-Friday
Must Have :Ability to collaborate effectively across departments and with external stakeholdersCustomer focused and result orientedDemonstrated experience in team leadership, strategic planning, and project managementExcellent communication and interpersonal skillsSenior Level ManagementStrong analytical and problem-solving abilities, with a keen attention to detailStrong technical background with expertise in enterprise IT servicesDesired Skills:
Information Technology Infrastructure Library (ITIL v3) KnowledgePMP CertifiedPrimary Responsibilities :
Leadership and Team Management:
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.Customer Relationship Management:
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.Budget and Resource Management:o Manage financial resources, including budget planning and cost control measures.o Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Education & Experience :
Bachelors degree & 20 years' experienceNo degree & 25 years' experienceIAT Level 2 Certified (Security+)Clearance Requirements :
TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION
Benefits
: Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.
Currently, we are seeking a
Customer Facing Senior Manager (TS/SCI w/ Polygraph)
to join our Team!
**TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION.**
Shift:
Day shift, Monday-Friday
Must Have :Ability to collaborate effectively across departments and with external stakeholdersCustomer focused and result orientedDemonstrated experience in team leadership, strategic planning, and project managementExcellent communication and interpersonal skillsSenior Level ManagementStrong analytical and problem-solving abilities, with a keen attention to detailStrong technical background with expertise in enterprise IT servicesDesired Skills:
Information Technology Infrastructure Library (ITIL v3) KnowledgePMP CertifiedPrimary Responsibilities :
Leadership and Team Management:
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.Customer Relationship Management:
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.Budget and Resource Management:o Manage financial resources, including budget planning and cost control measures.o Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Education & Experience :
Bachelors degree & 20 years' experienceNo degree & 25 years' experienceIAT Level 2 Certified (Security+)Clearance Requirements :
TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION
Benefits
: Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.